BBQSGRILLS.comReviews of bbqsgrills.com

This is a complete scam. The goods never arrive. Do not buy off them. They promise a refund and the refund never happens. Do not buy off them Louise Wood

Ordered to grill in the end of January, they “couldn’t accept credit cards that day“ so the money had to come out of our checking account. Was supposed to be shipped in a week, it’s been months. No longer get acknowledgment from the company. Do not order from them.

Buyers Remorse. I purchased a large BBQ Grill on Jan 28th, 2026 that was listed on their website as in stock. Well after 30 days of not hearing anything from this company, I start making an effort to communicate with them by leaving multiple emails and multiple voicemails, to find out they wouldn't never respond back to me. March 2nd, 2026 had to contact my bank to reverse my (1-28-26) online ( $ 868.99) purchase charge. This company is a poor drop shipping company who takes your money knowing they don't have the BBQ GRILLS products in stock. This is an act of fraud and deceptive business practices, because they shouldn't take your money online, if they know they don't have the merchandise available, and dodge all the customer's phone calls & emails that are made out to them. After 34 days of giving this company my hard earned money they never returned any of my emails or phone calls. You can't even go onto their business website and cancel your order with them, because you have to speak to them to do that, and I suspect that's why don't want to answer the phone or emails, so they can keep holding on to your money. DON'T RISK DOING BUSINESS with these people.

Complete scam. Ordered $400 grill/smoker, listed in stock. Never shipped (ordered 3 months ago). No answer on customer service line. Got one response to email to customer service, saying my request "forwarded to accounting" for refund, but no refund and no further response to repeated emails.

Price was very attractive, when you include the 10% discount for signing up with you email. Shipping time was horrendous, even after confirming via email it was in stock. Customer service was responsive at first, but never offered any feedback on why the shipment was delayed for something that was "in stock." Truth is, they don't have "stock" on hand. After you order, they order from the manufacturer or distributor, and ship to you. They are the middle-man. My order was not placed with the manufacturer until 10 days AFTER I placed my order with BBQ Grills.com. I know this because it was on the packing slip when mu grill finally arrived. Then it took a month to get it to ship. It's not a scam, just a very poorly run business.

BBQGrills.com is a scam. Ordered a Scotsman Ice Machine online $3929.00 on August 26, 2025. The item never came and was notified that they would cancel and refund the item on October 30, 2025. They have never issued a refund and they do not respond to emails and customer service phone calls. This company should be shut down.

Buyer beware with these folks…check out reviews on TrustPilot (currently at 1.8 stars), Google, etc. and do your homework before you proceed. I didn’t do mine and fell victim. I will gladly share the lessons I learned and any receipts you want to back it up. Lost my mom a few months ago, and knew Thanksgiving was going to be tough on my dad. We’ve always done Thanksgiving at mom and dad’s place…dad worked the grill while mom handled the kitchen. This year (for the first time) Thanksgiving was going to be at my place, and as we got closer to Turkey Day, I could tell dad was struggling. So trying to think how to put a little pep in his step, I thought maybe getting him into old routines would work…like manning the grill! But I don’t have a grill (don’t judge). So I did my research (on the grill, not the dealer!), cleared what little space I could on my credit card, and pulled the trigger on a Napoleon Rogue Pro-S 625. I showed dad and told him (corny I know) that it was a lot grill, and I was going to need him to run point on the grill. Folks, there was a legit twinkle in his eye. But alas…no grill for Thanksgiving. Here’s the timeline… + Ordered a grill from BBQGrill.com on 11/19. Specifically picked these guys because the listing online said, “In Stock and Ready to Ship”. + No warnings online or during the checkout process about delays, backlogs, etc. + Additionally a note on the web page suggested to “receive my order in a faster manner”, to purchase the Premier Shipping…which I did. + I was quite surprised when the confirmation / order status page after checkout said “These items are currently being processed and will ship 5-7 Business Days from the date of purchase”. Quite worried because the order entry page said “3-5 days to be processed”. + On November 21st I called to check on the order status and was shocked to hear that “the team was still processing orders from the 1st week of November” and that there was no chance of the order leaving anytime soon. + Not really in the spirit of “In Stock and Ready to Ship”, so I immediately cancelled my order. + They charged my card without shipping a product. Not just a “pending authorization”, but the charge fully hit my card. The industry norm (and often the card-network rule) is the Merchant should only capture the charge when the order ships. This behavior is highly suspect and will likely come-up in the conversation when I dispute the charge tomorrow. + Multiple emails have resulted in nothing. + Now I am on the 25th day of waiting for my refund and now have incurred an interest charge on a charge that should have never hit my card for a product that I never got. + Today I sent an email to everyone I could find in the company (CEO, Sales Manager, Customer Manager, Support, “Customer Success”, etc.) telling them that unless someone responded I was going to dispute the charges and start putting out reviews. Know what I got? Crickets. And now that I’ve went and commented on Social Media they’re probably going to come at me, or “that’s not how it happened”. Whatever, read your reviews…I’m not the first, and I have the receipts. A. Your website should have never said “In stock and Ready to Ship” B. And / or there should have been a banner about shipping delays C. You should have never charged my card without shipping a product, and not sure of the legality of that…but we’re gonna find out! D. You should have reversed the charge immediately when I canceled. Or at least within 5 days…not 25 days. The sad thing is I’m so irritated I’ll never buy a Napoleon grill…ever. And I know it wasn’t directly their fault…don’t know how these guys can continue to be a Napoleon dealer. Just can’t look at the grill…it reminds me of BBQGrills.com.

BBQGrills.com is a scam. Will ship in 5-7 days, nothing happens. Asked to cancel and return and promised by [email protected]... that my return will process in 7-10 days which has long passed. I've reported to CC company, FBI IC3. It appears the domain is registered or hosted out of the UK so good luck.