BBQSGRILLS.comReviews of bbqsgrills.com

Response from BBQSGRILLS.comJan 29, 2025

Hi Robert, We sincerely apologize for the extended delay and lack of updates regarding your order. We understand how frustrating it is to wait for an item without clear communication, and we regret that we didn’t provide timely updates. We are actively working to improve our inventory tracking and customer communication to ensure a better experience in the future. If your order is still unresolved, please reach out to our support team—we’d be happy to assist you. We appreciate your feedback and the opportunity to improve. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi William, Thank you for your feedback! We’re so glad to hear that you love your grill and that our customer service and technical support have been helpful. We’re sorry to hear that you’re experiencing issues with the lights. Our team would be happy to assist you in troubleshooting the problem—please reach out to our support team, and we’ll do everything we can to get it resolved for you. Looking forward to making things right! Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 16, 2024

Thank you so much for your feedback. We apologize for the inconvenience with this, the reason we take the payment right away is because if we don't the order would be cancelled. We appreciate you supporting our family business.

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. We are extremely sorry for the delay with your order. Unfortunately that item was on back order with the manufacturer which caused the delay with the item arriving to you. Sorry for the inconvenience this caused. Kind regards

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. Unfortunately because we are based in Canada we can't put any BBQs together that are going to the states as the units would get severely damaged in transit. Sorry for the inconvenience Kind regards

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. I'm sorry to hear about the confusion with this. In the future please ensure to check your junk mail as I see we emailed you back on August 29th with the tracking number, which was still delayed from your status update email. We are focusing heavily on responding to our customers emailed quickly. Kind regards

Response from BBQSGRILLS.comJan 30, 2025

Thank you for your feedback! We’re glad to hear that our support team was knowledgeable and helpful in identifying the right parts for your grill and that you found the pricing and ordering process easy. We sincerely apologize for the delay in shipping your in-stock item and for the lack of communication during that time. That’s not the experience we aim to provide, and we understand how frustrating it must have been, especially with an event coming up. We are actively working on improving our fulfillment times and communication to ensure better service in the future. We truly appreciate your patience and your support, and we hope to serve you again with a smoother experience next time. If there’s anything else we can do, please don’t hesitate to reach out! Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comMay 28, 2021

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further, alternatively you can reach me at [email protected] or 613-228-0009 x268. Again, thank you for your feedback!