BBQSGRILLS.comReviews of bbqsgrills.com

Response from BBQSGRILLS.comJan 29, 2025

Hi Scott, Thank you for your feedback! We're sorry to hear that your grill arrived with some freight damage, but we’re glad Danielle was able to step in and resolve the issue quickly for you. We truly appreciate your patience and understanding. You're absolutely right—how a company handles challenges says a lot, and we’re committed to making things right for our customers. If you ever need anything in the future, don’t hesitate to reach out! Happy grilling! 🔥🍖 The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Perry, Thank you for your thoughtful review! We're glad we could provide you with OEM replacement burners for your Napoleon grill. Choosing original parts ensures the best fit and longevity, and we appreciate your trust in us to deliver the right solution. If you ever need any other parts or accessories, we’re here to help. Enjoy your grill! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Thank you for your kind words! We're glad we could quickly resolve the issue and get the missing hardware to you. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help. Enjoy your grill! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

We sincerely apologize for the frustration and delays you experienced with your order. We understand how disappointing it must have been, especially since you were counting on the grill for your 4th of July gathering. While we strive to provide accurate stock updates, unforeseen supply chain issues can sometimes cause delays. We should have communicated more transparently about the situation, and we regret that we didn’t meet your expectations in this regard. Your feedback is invaluable, and we are actively working on improving our inventory accuracy and customer communication to prevent situations like this in the future. If there’s anything we can do to make this right, please reach out to our support team—we’d love the opportunity to regain your trust. Thank you for your patience and for choosing Napoleon. We appreciate your business and hope you enjoy your grill for many seasons to come. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Roberto, Thank you for your feedback! We're glad we could help you find the cooling rack for your Napoleon grill at a reasonable price. It’s always great to hear when we can provide exactly what our customers need! If you ever need anything else, we’re here to help. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Dean, Thank you for your kind words! We're glad you had a great shopping experience with us. We appreciate your support and look forward to serving you again! Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Jennifer, We sincerely apologize for the long delay and lack of communication regarding your order. Waiting seven months for a gift, with little to no updates, is completely unacceptable, and we understand how frustrating that must have been. While supply chain delays can sometimes be unavoidable, we should have kept you better informed along the way. We’re actively working on improving our order tracking and customer communication to prevent situations like this from happening in the future. We truly appreciate your patience and your business, and we’d love the opportunity to make this right. Please feel free to reach out to our support team, and we’ll do our best to assist you. Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 29, 2025

Hi Michael, Thank you for your kind words! We’re thrilled to hear you had a great experience with our customer service. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need anything, we’re always here to help! Best, The BBQsGrills.com Team