BBQGuys.comReviews of bbqguys.com

I purchased the Titan G300 Series 55-inch Full Sun 4K QLED Pro outdoor TV from BBQGuys, and I am extremely disappointed with both the product quality and the lack of support. The screen cracked while I was simply taking the TV down to reset the outlet for power. I did not drop it, hit it, or mishandle it. I was extremely careful, and the weather was mild outside — not too hot and not too cold. I have removed and reinstalled several inexpensive VIZIO TVs multiple times over the years with no issues, so this was not a matter of careless handling. For a TV at this price point, I expected much better durability. Instead, the screen cracked during normal handling, and BBQGuys would not accept the return. In my opinion, this TV is overpriced and not worth the money. You would likely be better off buying a cheaper TV, using a weatherproof cover, and replacing it every few years rather than spending this much on a product that failed so easily. I would not recommend this TV or this buying experience. Extremely disappointed.

Excellent customer service, quality products and shipped same day. They seem to really care about customers by providing a number where you can talk with a knowledgeable, helpful representative. They went above and beyond!

I will never buy anything else from BBQ Guys. I Bought a brand new camp chef woodwind pro and it took 10 days to arrive once I put it together it did not work. Called BBQ Guys and they just told me to call Camp Chef and said they would send me receipt. So then I call Camp Chef customer service and in 100 degree heat I had to take my brand new grill apart to check the auger fan and make sure it was getting power. Turns out it had a bad auger motor. Now they are saying they will ship me another one free of charge that will be here in 5-10 days but that labor isn't covered!  So I buy a brand new product for over $1000 dollars it arrives broken and now its on me to fix it??? There is no excuse for this!

Memorial Day pricing was too good to pass, including shipping. All correspondence was prompt and to the point. Shipping was also prompt and via freight with no additional charge. Item ordered met or exceeded all expectations.

Item was received on time and item Was exactly as described

There was no indication when I placed my order that it would not be fulfilled for several weeks. I ordered my grill and accessories on May 17th and still have no update on when it will ship.

Bbq guys customer service agents are helpful and do not try to force a sale on you. So glad I decided to go with BBQ guys on my grill purchase

Purchased a grill. It arrived in a VERY damaged box, falling apart. I called BBQGuys for a full return and refund. They told me that I had to open it and check for damage or I would have to pay for the return. They wanted pictures and then their return department would decide if they would authorize a return. Unacceptable considering how damaged the box was, I would never get it back in the box.