BBQGuys.comReviews of bbqguys.com

Website would Not accept the BBQ Guys Gift Card. Had to call in to have "them" enter the Gift Card. Shipping was Super Fast . . . obviously goods don't come from LA! Products were same as available at any retail store. Used BBQ Guys because I was given a Gift Card.

Shopping on BBQ Guys website was an great experience. The website was easy to navigate. Their prices were better than the chain stores. I ordered two items, both items shipped same day. Shipping was free on my items which further lower the cost compared to nationwide chain stores.

Looking for professional, objective and honest reviews in order to invest in a combination smoker/grill, I was happy to find this site. I had been there before to look at recipes for grilling etc. But this time, I needed real, honest advice and BBQGuys.com professes to give that. They do not. On a video review and breakdown to give their "honest comparison" review of the Kamado Joe combination smoker/grill and the Big Green Egg smoker/grill, it became blindingly obvious that they were pushing one brand over the other. The "expert grill reviewer" would gloss over the features of the Big Green Egg, then hop back to his comparison to the Kamado Joe, where he gave detailed breakdowns of all the pluses of that brand's bells and whistles, making sure to choose his words that reflected the best on the Kamado Joe brand. In the text comparisons between the two, below the video, they once again gave general info on the Big Green Egg, but gave more on the Kamado Joe, even going as far to link each of the Kamado Joe grills to a website where you could purchase them, (and no doubt make more money for the BBQGuys website). The Big Green Egg? You guessed it, no links to where you might purchase those. It was such a blatantly sketchy, dishonest claim of a "review" that I was literally insulted to think the company might not think the viewer would pick-up on it. It did prove, without a shadow of a doubt however, that this website skews its reviews and information in favor of its paid sponsors and/or the personal choices of their employees, and they do so without posting any disclaimer. In fact, BBQGuys.com literally lies in its claim that they're providing honest, unbiased reviews. As for me, I STILL don't know what brand of smoker/grill I should purchase, but I'll never visit or trust the BBQGuys.com website again.

Excellent. Good quality product at a reasonable price. Shipped on time and arrived quickly.

Weber griddle came as ordered. Fit perfectly as rep said it would for my model built in grill. Only gave it 4 stars because I haven't used it yet.

After much research, I bought a portable smoker from these guys. My smoker was shipped the same day I ordered it! It got delivered, and I used it within a week of ordering it. I am pleased with the smoker, and very impressed with BBQGUYS, for how quickly my order was completed!!

I just purchased a Napoleon Prestige 500 from the BBQ guys and timed it so I would have it delivered and assembled by Handy the service endorsed by them. The grill was delivered and I had the service person from Handy here in advance of my granddaughter’s Communion this weekend. Long story - short, the package was missing pieces and the service person had to leave it 25% assembled. I called the BBQ guys who directed me to call Napoleon direct. They had me on the phone walking through all the parts delivered and finally told me some parts will be here in 10-14 days and another within 30 days. I am asking the BBQ guys to somehow take this grill back which is now in partial assembly. I have to rent a grill for this weekend’s Communion party and I had to pay the assembler $100 to leave here after 30 minutes of looking for the missing parts. I am now waiting for customer service to call me back of which they say will take a 1-2 days. It’s my hope that they will make this right. I truly hope I didn’t make a huge mistake buying the grill from the BBQ guys. Very, very disappointed. Neil Santorella

Bought the 3 year service plan. My cushions rotted in 2 seasons. Sent pictures. The company New Leaf who handles the warranty is impossible to work with. This was thei response: Can you please Answer this questions below so we can proceed with service on you Furniture? Who was using the unit (was it someone other than the contract holder)? How did this accident occur? (Circumstances surrounding the accident)? Where did this accident occur (location of the accident)? Good afternoon, Thank you for contacting us, after reviewing the issue that you are experiencing, unfortunately we won't be able to proceed with the claim at this time, this inconvenient is not covered under the terms and conditions of your service contract. I do apologize for the inconvenience that this may cause. Noa Customer Care Team