Britt F.
Heritage Ford in Corydon, Indiana
Initially, I believed Heritage Ford in Corydon, Indiana was an honest and reputable dealership. Unfortunately, my experience after purchasing my used vehicle was very disappointing. Within two weeks of owning the vehicle, I discovered several significant issues that either were not disclosed or should have been identified during an inspection. These included multiple exterior lights that were not functioning, an air conditioning system with a leaking compressor and hose that did not cool properly, and brakes that needed replacement much sooner than expected. While I understand the vehicle was sold “as is,” I believe basic safety-related concerns should have been addressed or clearly communicated before the sale. What disappointed me most was the lack of customer service after the purchase. When I contacted the salesperson and dealership management to discuss these concerns and ask if they would help resolve any of the issues, my calls and text messages were largely ignored. Rather than working toward a reasonable solution, I was repeatedly told that the vehicle was sold “as is,” and no responsibility was accepted. My experience left me questioning the dealership’s commitment to customer service, honesty, and integrity. I strongly encourage anyone considering purchasing a used vehicle here to have an independent mechanic perform a thorough pre-purchase inspection and to carefully read every document before signing. Doing so could save you from unexpected and costly repairs shortly after your purchase. Based on my experience, I cannot recommend Heritage Ford in Corydon, Indiana.