Better Business BureauReviews of bbb.org

iRobot Failed to Honor Warranty & Ignored My Case I am extremely disappointed with iRobot’s customer service. More than two months ago, I contacted iRobot regarding a warranty replacement. I was clearly told I would receive a Roomba Combo 705 (white). Instead, I received a Roomba Combo 707 (black) without my consent. When I contacted customer support to correct this error, I was told the 705 white was out of stock. However, the product is currently available for purchase on iRobot’s website, which makes this explanation unacceptable. Since then: • I have called customer support multiple times • Representatives hung up on me mid-conversation • I was repeatedly denied access to a manager • I sent four follow-up emails with no response This issue should be fully covered under warranty, yet iRobot refuses to fix their own mistake. The lack of professionalism, accountability, and communication is shocking for a well-known company. I am still waiting for the Roomba Combo 705 in white, as originally promised.

Holiday Inn Club Vacations is rated A+ by BBB with overwhelmingly negative reviews on BBB and a 1.0 rating in reviews. There are many open complaints against them on BBB. My own complaint was immediately denied by BBB without providing any useful information. This is my second attempt to file a complaint against HICV through the BBB. They rejected my first attempt by hitting me with a huge list of questions that simply overwhelmed me to the point that I gave up. I believe the BBB is protecting HICV, probably because HICV pays them for membership, an obvious conflict of interest.

BBB (Mountain West Branch, Northern Nevada (Shay Fuchs; manager) is a Shield for Corrupt Businesses, Not a Watchdog I filed a clear-cut case of "bait and switch" and insurance over-collection ($1,400) against Reno Smiles Dentistry. Instead of facilitating a resolution, the Mountain West BBB acted as a gatekeeper for the corporation. The BBB allowed the business to hide behind corporate maneuvers and HIPAA stall tactics. Even after I provided the requested releases, the BBB refused to publish the damning evidence I submitted. They cycled through a series of shifting excuses—claiming "personal information" violations on documents that are not published and standard for such disputes—to ensure the public never sees the actual complaint nor the truth. Ultimately, the BBB protected the business's reputation by refusing to publish the complaint details, merely dropping their rating from an A+ to an A-. This is a toothless "penalty" that does nothing to protect consumers. The BBB provides a deceptive service; they don't resolve complaints—they bury them.

If there is a possibility not giving any star, I will chose that for BBB. I did a bad review for CAA (they offer towing but if you car has expired MVI - they don't take your car- very stupid. For one of CAA supervise I got the suggestion to drive my car like that. So, I did ask the Police - the fine is 1200-1500 cad.) BBB decided to cancel my post because was a bad one. They must be impartially, but I guess they don not what mean that.

Worst company ever I can't even submit any of my report as they never can't keep there server up and running I am trying to dispute a investigation against tiktok and your stupid system is fighting me the government needs to investigate your company.

This review is based on first-hand experience with the BBB Greater Ottawa location since from 2018 - 2025. Our clinic operates in the regulated personal care and health services sector, where client privacy is protected by law. We were deeply concerned to learn that the BBB permits the publication of consumer reviews containing personal health information—details that no responsible clinic can legally confirm or refute under PIPEDA or Ontario’s Personal Health Information Protection Act (PHIPA). This places health-related and other privacy-bound organizations in an impossible position: the BBB publishes sensitive client narratives yet expects licensed providers to respond publicly, even though doing so could breach statutory confidentiality. The result is a system that invites reputational harm while discouraging lawful engagement by regulated professionals. Equally serious is the BBB’s handling of defamatory content. In our case, a demonstrably false and defamatory review—containing personal attacks and criminal accusations—was brought to their attention through legal counsel, yet the BBB refused to remove it. By knowingly maintaining defamatory material after receiving notice, the BBB acts not as a neutral publisher but as a participant in reputational harm. It is also troubling that BBB staff attempt to handle or “negotiate” legal correspondence directly, rather than referring such matters to licensed legal professionals. This practice is procedurally improper and raises serious concerns about the BBB’s professionalism and understanding of its legal boundaries. In Canada, only lawyers may represent an organization in legal dialogue. For businesses considering BBB membership or participation, it is essential to understand that the Better Business Bureau is not a regulatory, governmental, or adjudicative authority. It is a private marketing entity that publishes and moderates consumer content under its own policies—not under Canadian law. We urge the BBB to modernize its platform, implement responsible moderation policies consistent with Canadian defamation and privacy law, and ensure that professional organizations—especially those in health and personal service industries—are treated fairly, with equal respect for truth, privacy, and the law.

I always find it funny when old people tell business's that the BBB will go after them. Lol I feel like the BBB has scammed two whole generations of people into believing they are some sort of regulatory agency or police. But in reality they are basically Yelp but worse because any business can pay them to maintain a great rating regardless of customer complaints. That's all they don't have any authority to do anything or go after anyone.

My experience with the Better Business Bureau was extremely frustrating. Despite submitting a professional, factual complaint, my issue was dismissed with a generic automated response listing “inappropriate language” as a possible reason—even though my submission contained nothing inappropriate. The process was opaque, there was no specific feedback, and it felt like complaints simply get auto-rejected without genuine review or consideration. Organizations like the BBB are supposed to protect consumers, but they seem more interested in brushing off complaints and protecting business reputations. After this, I have no confidence in their mediation or accountability. If you need real support and a fair hearing, don’t expect it from the BBB.