BaubleBarReviews of baublebar.com

Customer service was great. I returned an order almost a month ago and didn’t hear any word on the status. Once I reached out I was informed it was received and the refund was processed immediately.

I ordered a Mickey mouse bag charm and when I received it, the nose was torn off. They say because items are final sale you're not able to return them but I contacted customer service and they helped me out by sending me another one. They were very helpful.

Ordered two Christmas ornaments as gifts. I ordered them in November and they barely got here in time. They're beautiful! While I think the quality is great, they could use some help with getting their shipping out in a timely manner.

My daughter LOVED the clip on earrings I ordered for her for Christmas but one of them arrived broken. The customer care team was quick to resolve the issue, sending out a new set for my daughter to enjoy. Excellent customer service but one star off for quality of the product arriving broken.

Repeated customer of BaubleBar and normally no issues with receiving packages, however my most recent one was stuck somewhere in NJ for about a week. It was estimated to arrive in time for the birthday recipient but didn't look like it was going to make it. I reached out to BaubleBar to ask about it. I emailed using their website portal fully expecting to not hear anything back. Tiffany reached out within a couple of hours and was 100% committed to helping me figure out where my package is. She asked for a few details and confirmed that everything was ordered correctly. But she had no insight into why it was "lost" in a NJ warehouse. Without hesitation she asked if I would like a refund or if I would still like the item. I asked for the item and she placed a new order immediately. Her communication and helpfulness was on point! Unfortunate that it was stuck in that gray "shipping" realm with no details. 6 days after the estimated delivery the package arrived. The 2nd order that Tiffany sent will be sent right back to them. It was a great experience from a retailer and I will continue to shop there!

Their stuff and customer service are great, but earring backings are weak. Replace them immediately. Bauble Bar used to send you stronger ones if you requested but now they won't for some reason. They should probably knock down their prices if they're going to send you earrings where the backings are so weak.

I've mostly had good experiences with BaubleBar. The quality of the jewelry is lower than what you'd get from a jewelry store, but so are the prices. The jewelry is good looking and trendy, it probably won't hold up for years to come, but most of the pieces are so trendy I figure I won't want to wear them for more than a few years anyway. If you shop there often, you'll accumulate reward points that you can use toward orders. I got a free necklace last month with my reward points. I've received a few pieces that looked a little different than they did online, but overall I've liked my purchases and saved money on jewelry with BaubleBar.

These guys are good sellers, they offer good quality and bright, modern design. Shipping is always faster than expected.