BaubleBarReviews of baublebar.com

I ordered 3 rings on 12/1, 2 of them were custom rings supposed to ship 12/22. I received the Astra Star ring and the stones were falling out within a week. The ring itself is tarnished beyond being able to wear it so I reached out to them and they sent me another but it was the wrong size. I emailed them and they offered me a refund. My other rings got cancelled and refunded on 12/31 after no communication. Glad I didn’t receive them though at this point knowing the quality would’ve just been trash.

I placed an order December 2nd, 2025. In checking with tracking as to date (dec. 25, 2025). It has yet to reach the shipping department. I dont understand why it takes so long to ship a phone case. And to make matters worse. No comminucations from them on why my item hasn't been shipped. Never ever buy from this company.

Ordered 12/1. Emailed Customer Service when gift had not mailed by 12/12. Explained I needed all like items by 12/22 and they said they couldn’t ship until 12/20. I asked for credit and they managed to ship one when I had already explained needed all 5 or nothing. 1. They charge your credit card when you order. Most reputable companies charge when they ship. 2. Screen FB comments so perspective customers only see good reviews. 3. Charged sales tax on shipping.

No response from Bauble Bar on my order from Dec 10th. It is now the 22nd (almost Christmas) and they state all items shipped in 5-7 business days. Going to have to file with my credit card for a refund!!! @baublebar

I ordered an item Dec 3rd with the understanding my package would arrive several days before Christmas. Never was shipped by the date told. I reach out to get a response from the ai agent that didn't really help. Then received a message from the team finally,to tell me their fulfillment center is down, no reason why, just "not operational", so they will be "CANCELING" and "REFUNDING" my money. Neither has occurred as of writing this review. They made the timeliness, not me. No where was it made of apparent note that custom jewelry would go past what should be a calculated timeliness stated during the purchase. I just opened an email tthis moning saying something about a fire at the fulfillment center, like are you just learning of this Dec. 20th into 21st? Also, can you believe they were still spamming email with get before Christmas even yesterday the 20th.

Today is December 19th. I received an email from them stating my order I placed before the “Guaranteed before Christmas” window wouldn’t make it in time. So the order they had supposedly already released was canceled. This was the first AND LAST time I will order from them.

Yes, it’s Christmas time which means BaubleBar has more orders to fill, but plan accordingly. I ordered a custom piece on December 1 and it hasn’t even shipped. Customer service has been occasionally responsive. But I’m still getting TONS of spam from them offering delivery by Christmas. I know this isn’t for custom orders, but come on! The information on their website was not clear that I would be in danger of not getting my order before Christmas or I would have upgraded shipping or chose to order elsewhere. Very disappointing

I ordered 15 bracelets for Christmas gifts . I opened one of the bags and slid the bracelet over my wrist and it snapped and the beads went everywhere. I contacted the company and the AI customer service said that someone would help me. It had been 2 days without any correspondence from them and I have reached out a handful of times. So disappointing !