BaubleBarReviews of baublebar.com

I went to FAO Swartz in NYC to make a custom piece… I walked out of the store and the first letter fell off my bracelet. They told me that I couldn’t return it and gave me a few extra of one letter (and also told me their new supplier was not good) and I should super glue the letters to my bracelet. So, I did superglue the letters to my bracelet and they all have been falling off regardless. I also do not shower with my bracelet or swim, yet with normal wear it is tarnishing. And this is in two weeks time, not anything crazy. I spent too much on something poorly made and basically bad enough to not last a day. Regret. Do not buy.

Terrible experience and would never shop here again. I ordered a necklace with the name “CORA” and it clearly looks like “OORA”, so much so that their AI customer service agreed. Human customer service disagreed thus they will not fix the issue. I obviously cannot wear a necklace that looks ridiculous so it’s really unfortunate that my hard earned money will go to waste. I will never shop here again because their marketing is terrible (there are clear lines of separation between letters in their online images, but not in the necklace I received) and their customer service is even worse.

I have been shopping with Baublebar for probably 10 years now. I got a custom phone case as a gift (replacing the same one I had for over a year), within a month of use, the sides of the case have become completely discolored. I reached out to CS and was told this is "normal wear," after 1 single month of using it and costing $75, this is a joke of a response and so upsetting. I expected more from this company, my mistake.

I bought four bracelets for Christmas gifts and they have already turned and look horrible. Over half of the gold on the beads on the bracelets have worn off with everyday use. Unfortunately these were gifts for my daughters and now they can no longer wear and it’s only been a month an a half.

If I could give a minus I would. I ordered a custom Disney headband after Thanksgiving. It is so top heavy. It falls off if you move your head. I contacted customer service right away. 3 months and absolutely nothing has happened. Do not buy from them. Their customer service is terrible.

BUYER BEWARE Read better business reviews before spending too much time or money with this company. I ordered 2 (expensive!) totes that I chose to personalize. When i placed my order, I immediately realized that I had made a mistake with one of them. I IMMEDIATELY (within one minute of order confirmation) realized this mistake. I reached out via email (my only option, I could not call…) to ask for a correction to my order. I received confirmation that my email request had been received and to “please not send additional messages” in order to not complicate matters. I waited for a response which I did not receive. I checked email a few times afterward to make sure I hadn’t missed anything. I assumed that they had corrected my order and would make it right. I just received my order and it is the original incorrect personalization. I immediately reached out to customer service asking for a solution and they basically said tough luck- no returns -exchanges refunds/ changes you’re out of luck. I explained my situation and was told, so sorry-not sorry. Ridiculous

Very poor customer service. They will not offer returns on certain products. I wanted to exchange an item due to a bad fit, but they refused.

Buyer Beware- I bought my granddaughter, a personalized necklace and a personalized bracelet with her name on it. These were Christmas gifts for 2025. Within one week of wearing they were showing signs of pink rust. When she contacted Baublebar, they told her there was nothing they could do to help her.