BaubleBarReviews of baublebar.com

I loved baublebar’s style, so I bought quite a few items from them. Their earrings are the only thing that hasn’t fallen apart... yet! The rings, luckily bought on sale because if I paid full price that would’ve been an even worse rip off. Gems fallen out on all 4 within a month of wearing. And a bracelet, the chain broken within about the same time frame. Overpriced for the quality. Will never buy from this brand again.

Horrible is an understatement. Placed an order 5 weeks ago and never shipped it, only to email Me 5 weeks later n tell me they can’t fulfill my order.

SCAM!!!!!! NEVER RECEIVED ORDER. I tried to contact support via email(only way to try to get help) no one responded, payed for next day delivery and after a week I'm still waiting and UPS confirmed they never received a package to be sent! Customer service is terrible!!!

I have been waiting for my order for over 6 weeks. I have tried to contact customer support on multiple occasions, I have been outright ignored for over 10 days and counting. This was a pricey birthday gift that never made it to the party. I have nothing good to say about their service, absolute scam.

Ordered by end of November 2019, they charged my card immediately and as of today, end of December, no news of the status or answer to the multiple trials of communication with them. Email attempts bring an automatic "will contact in a 4 - 7 days" and texts are blocked. Seems to me a "perfect scam". Will report to BBB. Update: 1/13/20. I was contacted on 1/3/20, given lots of apologies (overload, flooding...) and was told my order would be shipped. Order finally received aprox. 1/10/20, in good condition and as advertised. This waaas a Christmas Secret Santa present...!

Terrible customer service. I ordered Christmas earrings in November, they shipped 12/5, but did not arrive until 12/20!!! Days after I had left for vacation. I’m returning. The earrings went on sale during transit.....but yet no adjustment. Don’t engage this company and tell your Nordstrom representatives to do the same. They don’t care about the customer!

Placed an order 12 days ago, and BaubleBar immediately charged my credit card. Still haven’t received a shipment notification, so I emailed customer service two days ago and haven’t received a response. I needed the items for a gift exchange this weekend, but I’m not going to get them in time. Terrible customer service.

I ordered a custom 14k gold plated piece. One of the links was not gold plated. I asked for a solution and what they offered was for me to send the bracelet back to repair for free (like they were doing me a favor). I waited 4 weeks for the item and they expected me to send back and wait for it to be repaired for another 3 weeks. What they should have done is get a new one made and sent to me asap while in the mean time i would send back the faulty one. Or even offer a discount. I didn't want to have to wait another month for my item when the defect was by no means caused by me. I have gotten compliments about the pieces I have purchased. But, I will no longer be recommending this site as their customer service is not up to par, especially for the price.