BaubleBarReviews of baublebar.com

I'm new to BaubleBar. I love their products and I received my custom bracelet. But, last weekend, the small rope broke off (luckily, it landed in my handbag - I was doing retail therapy) and saw the bracelet hanging on my wrist (again, grateful I didn't lose it). I reached out to the Customer Service at BaubleBar to inquiry on how the small rope can be fasten to the bracelet...I received a timely response and it was mentioned that I can receive a replacement but the customer service representative, Tiffany, would understand if I wanted a refund. Sent my reply to Tiffany to say I don't want a refund and I would be happy to receive a new bracelet (I seriously LOVE my bracelet and would be heartbroken if I couldn't fix it). Tiffany has been great in communicating with me regarding the matter and I look forward to receiving the new one.

Kara with customer service was great! She was super helpful when I made an error with my order. She responded so quickly and efficiently!

I’m a repeat customer with BaubleBar; I love the accessories and wide variety of jewelry options! To date, I have been happy with all my purchases. However, I recently had issue with item purchased. Contacting support was seamless and response was helpful and QUICK! Brittney provided reply with options and tips as potential resolve. Very helpful…

Excellent customer service! I ordered a custom blanket for a friend, but some of the fabric looked pulled and worn. I contacted customer care, and they immediately apologized and arranged for a replacement. Outstanding support and great quality—I highly recommend BaubleBar!

I had an issue with my custom order and once I subitted photos of my item, no questions asked, they immediately placed a replacement order for me. It was very easy. Additionally, I submitted my request at 9:22pm on a Thursday with an auto-reply email acknowledging my reqeust and letting me know their hours of 7am-9pm. I was not expecting a reply until the next day and to my surprise, I received a personal response within ONE minute (at 9:23pm) with an apology and letting me know my concern has been escalated an I would hear from someone soon. I had an email the next morning with the next steps to correct the issue and get the replacement ordered. I have loved everything I have ordered from BaubleBar and this experience just elevated my love for this company! I highly recommend! Great quality and a great customer experience!

I reached out regarding my order where a charm was tarnished. Within 24 hours I received a message and Kara helped fix the situation immediately. Such great customer service especially with Kara, thank you!

Fantastic customer service. Very responsive, friendly, and helpful. 100% recommend BaubleBar.

Accidentally ordered the wrong charm, I emailed them immediately and they responded within like 5 minutes!! Cancelled my order and got help me with my discount on my new order!