Batteries Plus BulbsReviews of batteriesplus.com

Purchased a new battery for my phone and it was still overheating and not holding a charge. Staff was pleasant but I would still not shop here again due to poor merchandise sold.

Dropped my phone off for a screen replacement. Was told to pick it up in 2 hours. When my phone was finally repaired 4 hours later I demanded a discount for the delay. The owner told me he would keep my phone or maybe even re-install the cracked screen if I didn't pay in full. So I paid him to get my phone back. He then banned me from his store for life after I informed him of the unflattering review that would be published. I, obviously, will not be going back (ever).

I ordered a replacement key fob for my car on 12/29/25. I was told 10 days to two weeks. It ended up being 32 days. Then, when we went in, they were unable to program it and asked me to come back when the “expert” was in. I went back and the “expert” struggled, but was able to program it. Next, the “expert” cut the emergency key wrong and told me that she would order a new key and it would be 2 more weeks. Next, I waited 15 days and hadn’t heard anything, so I called and was told that the key had never been ordered and that he would order it and it would be another 2 weeks. Next, we went back once it arrived and the guy couldn’t cut it and told us we needed to come back in 2 days when the “expert” was in. I went back and she said they couldn’t do it and I would have to go to a locksmith to get it cut. I asked for a recommendation but, she didn’t have one. She said it should only be about $20. It was $44. This ended up taking over 2 months 10 days and was a total fiasco. These people need to make some changes!

I've been going to Batteries+ in Mt. Juliet, TN for years, and have always had a good experience. I'm posting this review based on my visit today. I needed items that required technical expertise. I was blessed to meet Parker and immediately knew I was in good hands. He was friendly, professional, knowledgeable and efficient. Parker answered all my questions and was very patient with me! He's another reason I remain a loyal customer.

So I bought a battery at Batteries + on Burnet Road in Austin. lasted 18 months of the 4 year warranty, dead as a mackerel. I took it in for prorated $$. No they wanted to give me a new battery and I don't want their battery. I have already replaced it because they had to keep it 48 hours to prove it was bad....how was I to get to work?? No store credit no options. Dont buy from here...100 dollar battery isn't worth a bad reputation!

October 2025 I purchased a battery from Batteries Plus location in Schaumburg IL. and on December 2025 the battery died, I have been back and forth with the battery and the manager is the worst with customer service. I contacted the Batteries Plus corporate customer 3 times with a lack of any response. I have posted the situation and Batteries Plus finally responded that they will try to do better. I also have a open formal complaint with the Better Business Bureau and it in the process of investigation. Batteries Plus Schaumburg at this time has had my battery for a month. The local manager claimed he has had no knowledge of my problems. However his employees claimed that they have talked in detail of the issue with him. The manager has washed his hands not caring to address this customer issue. Also, I found through conversation the Schaumburg store does not explain the battery warranty, almost hiding it until something happens. Then when a problem occurs they do not want to discuss the situation with the customer. From the the corporate customer desk, I found that buying from a non-corporate store the local manager has all the power. Quoting the service desk, to a point of not wanting to discuss the warranty they should have presented at the day of purchase. This is a terrible situation and I highly recommend not making any purchases from the Schaumburg IL. store. Thank you Robert Repetsky

On Monday, 12/15/25, I purchased two button batteries. When I got them home, I tested them on my battery tester and with a multimeter. One didn't have enough charge to do anything. The other had slightly more. I called the store on Wednesday, 12/17/25, and asked if I could exchange or if I could bring it in and have them test them for me. I was told that they could "try" to test them but all they would see was if it had power not how much charge was present. I was told that I could not exchange them because the items have to be unopened for an exchange. How am I supposed to test or see if a battery works without opening the package? I'm pretty sure that someone from Batteries Plus will respond by stating the policy they have, but here's the thing - this policy removes Batteries Plus and it representatives from any responsibility that the item they distribute in exchange for financial gain actually works. Batteries Plus is in the business of selling batteries. I purchased the batteries with the expectation that they would work. When you have paid for that device with the expectation that it will perform as expected, particularly when used for its specific intent, the purchaser should be compensated when is fails. In other words, I paid for two batteries. Those batteries did not work from the time I purchased them. Since they did not function as promised, I would like a refund or at minimum to be given an exchange. Unfortunately, I am not confident in that any battery I get from Batteries Plus would work. Bottom line, buyer be ware. If I could give a negative amount of stars, I would.

I brought a 2-year-old battery (with a 4-year warranty) back to the Mooresville location after removing it from my truck and driving 30 miles to the store. I was told their test would take 24 hours, leaving me with no choice but to buy a new $270 battery. I was also warned the new one couldn’t be returned if installed, putting me in a no-win situation. To avoid losing the return option, I borrowed a car overnight while I waited for the results. When I called the next morning, I was told the test was never done because they “have to remove batteries from chargers overnight.” Instead of acknowledging the misinformation, I was given excuses and dismissive responses. When I expressed concern about being misled, the employee told me he “resented the insinuation” and hung up on me. This was one of the most frustrating and unprofessional customer service experiences I’ve ever had.