Ms. K.
BE ADVISED
I placed an order with this company on 4.29, and when I went to check out and pay for the 1 item, I notice an additional item was added to my order after the payment transmitted. That was the 1st red flag of concern, but when I sent an email advising the company of the issue, they refunded my account in a timely manner. This gave me a peace of mind maybe that was just a technical glitch. My order arrived in a decent time, but when I opened the package, I became concern. 1) the product did not have a label on it and a letter was included with misspellings, which caused me to think I was not doing business with a legit company. 2) the package looked nothing like what I saw online. 3) with all the fraud happening, the package did not look like it was from a reputable company, 4) when I unscrewed the cap, the foil sealant was not sealed and the rim looked unsanitary. 5) when I open the foil to look at the product, I was not sure if I could trust it. 6) I did not immediately make up my mind to return but a day later I contacted the seller and advised the person of my concerns and wanted to return for a credit. The person provided the return address, which included an "apartment number". I recommend you take note of this detail if you ever have to return the item. I began the process of returning the item using the address that was on the package shipped to me, by the way it is the SAME address the seller provided in the email minus the "Apartment". The package was delivered to the APARTMENT BUILDING....***note... not to a commercial building and since the apartment was not listed, the seller never receive package, so they say. This person advises me that they have a door man and this person thinks consumers are not intelligent enough to know if you are running a business out of an apartment and you have a door man, and this person does not know Batana oil is operating in that building. If the package was refused delivery, it would've been sent back to sender, which I am sure the seller would've received. When I contacted the seller about my credit, this is what I was advised, you did not put the apartment so it was not received; therefore, I will issue credit when I find. Which it will never be found.. although, I am sure it has be found and this was just a loophole that is being used not to issue credit, so I am sharing this review for your benefit to avoid this happening to you. Be sure to list the APARTMENT....as this is not a business operating out of a commercial space but a seller out of an Apartment. Let my loss be your lesson. For the seller, may the 24.99 bring you the fortune you seek! I take no pleasure in writing this review and had not plan to do so even when I received the poorly packaged product, but when the seller conducted themselves as they did, I think other consumers should know to make their own decision on who to give their money to. I wish I could add pictures...think pictures speaks volumes. ***In response to Ashley's so called rebuttal, again, since you operate out of an APARTMENT. You should've emphasized that the apartment is required because looking at the label on the package sent to me, It did not have the apartment number and that is what was used to return the package. If I was mailing back to a family or friend, I would've known to list the APARTMENT info; as this is personal. You are suppose to be running a business, so why would the product be return to an apartment address. Yes be thankful that pictures cannot be added. I am sure they would tell a bigger story. I said what I said, and I stand by it. I don"t care about a 10%, anyone with common sense should think twice about using a product that arrived the way yours did. Period. No need to blackmail. It's just the facts! it is you who apparently need to conduct your so called business like this, now that's VILE. ****Ashley, I hope you learn to give proper instructions and since you do not know how to, I have taken care of that for you. Wishing you all the outcome you deserve for the level of service provided.
Response from Batana Oil - Made in HondurasMay 26, 2025
KClemons, In the 5 years of running my business, I have never met such a spiteful customer who can not accept her own mistake and wants to put the blame on the seller. Truly one of the worst customers I have ever had the pleasure to deal with. I truly wish no other business has to deal with KClemons. It is people like KClemons that have destroyed small businesses. Let's begin... 1. First and foremost KClemons, you contacted us saying saying you wanted to return because there is no label on the product when due to demand of our batana oil, we already knew yours had no label and you were notified of the reason for it because INSIDE THE PACKAGE WE PLACED A SLIP EXPLAINING WHY YOURS DID NOT HAVE ONE DUE TO DEMAND, AND WE GAVE YOU A COURTSEY 10% OFF EVEN WRITTEN ON THE SLIP. 2. We allowed the return no questions asked! We gave you clear instructions on how to return WITH THE APARTMENT NUMBER. You shipped the product without the apartment number. You stated "You did not emphasize that the apartment needed to be on the package". So after giving you the EXACT RETURN ADDRESS WITH THE APARTMENT NUMBER - you are saying I have emphasize the apartment number again to you? So you ship things to people without the apartment number? How many things KClemons have you lost with the USPS system by doing this? So when a friend or loved one gives you an apartment number you ship it without the apartment number? How does one emphasize the unit number when they give you the complete address?! Do you want me to put it in red , bold and underline? What kind of nonsense is this?! Then you attempted to blackmail us by saying if you do not refund me I will write a review. Disgusting and vile behavior to bully a small business for a mistake that you had made. Relentlessly I am asking the building operator to search for your package and you decide to leave a review without the clear picture. TLDR: You wanted to return your product and we gave you return information with the address and unit number. You admit you shipped it without the unit number and then blame us for not emphasizing the unit number to you. Then you blackmail us for a refund otherwise you will write a review. Disgusting, vile, and unreasonable behavior by the buyer for a mistake you committed. Had you not been accusatory or blackmailing me, I would have simply given you the refund! I pray no one else has to deal with a customer like KClemons. KClemons, I wish you nothing but the best in your life. I hope you learn to admit your mistake when you are wrong. And I will still look for your return and once found credit your amount. I believe in doing the right thing and always will. You will not tear down my spirit or business that I have served with happy customers for years! My business is my third child and you will not break me KClemons! I hope you go to sleep at peace and this review gives you the fortune you seek.



