Bass Pro ShopsReviews of basspro.com

charing me $7.50 to return a POS pair of shoes

They used to be a quality outdoor store when I was growing up. Now they just sell mostly junk, low selection, no inventory, and their personal brand is garbage. There’s just no reason to visit their store. Much better shopping options elsewhere.

WHY IS IT THE GREAT COMPANIES GO OUT OF BUSINESS AND WERE STUCK WITH THESE FIRMS WE HATE! EXAMPLES CURRECT CITY OUT OF BUSINESS...NOW WERE STUCK WITH THOSE CROOKS OF BEST BUYS. BASS PRO BUYS CABELAS AND WERE STUCK WITH BASS PRO CHEAP CHINA IMPORT GEAR & NO WARRANTY! KROGER BUYS HARRIS TEETER NOW WERE GETTING STUCK PAYING HIGH END PRICED FOR LOWEND KROGER BRAND WITH HARRIS TEETER STAMPED ON THE LABEL. I HAD SEVERAL ITEMS THAT DID NO PASS THE TEST WITH CABELAS NAME ON THEM...ALL WERE REPLACED WITH FREE SHIPPING TO ME...THE FEW THINGS I BOUGHT FROM BASS PRO FAILED THE FIRST TIME OUT...I HAD A PAIR OF BASS PRO HIP WADERS...LEAKED LIKE THE TITANIC...BASS PRO TOLD ME I COULD NOT RETURN THEM BEING I WORE THEM!!! MOODYS HAS DOWN GRADED BASS PRO AGAIN..BANKRUPTCY COMING..THEY DESERVE IT!!!

I just bought a Bass 18 pontoon boat from Salesman. His name was Peter Crawford. He works at the Oak Brook store in Illinois. He was very knowledgeable; he took the time to walk me through every detail of the pontoon boat I purchased, which made me super comfortable with my purchase. Oh, by the way, he is also a fisherman, and we were able to compare notes

I returned 2 items to bass pro.Items received 2/15/23.Called today 2/22/23 told it would take 7 week for refund. VERY POOR RETURN POLICY.

I ordered a pair of boots 11-23-2022 then immediately changed my order to two pair of boots. The representative said no problem, he couldn't cancel the order but I would not be charged as long as the original boots were returned. When fed ex delivered the single pair I refused the shipment and signed the FedEx tablet. Called Bass a couple weeks later and they stated that yes, they had received the boots back but it would take 2 weeks for a refund. Now 1-19-2023 I still have not received a refund and the 1st phone call they hung up. 2nd call spoke to Denise who couldn't help me but transfered my call to Jana who said refunds take 5 to 7 WEEKS after they receive the return. I want my $46.31 refund!!! Update! Finally received my credit on January 26, 2023 more than two MONTHS later, shame on Bass Pro/Cabela's...

On November 27, 2022 I was shopping in the Bass Pro Port St. Lucie Florida location. I was applying for a bass pro rewards credit card. The counter assistant failed to return my drivers license back to me. At one point I asked for it back because I didn't want to forget it and the employee declined. The Bass Pro employee let me leave without it. A few days later I called the Bass Pro location to let them know that my drivers license was never given back to me. I talked to three different people at the Port St Lucie FL location and nobody was able to tell me what happened.It is the responsibility of the Bass Pro employee to return all personal identification back to the customers. And now I have a $33 cost involved in replacing my drivers license. This doesn't seem fair to me even considering that I spent over $700 on that day in one of your stores and my daughter had her picture taken with Santa. I've been shopping at Bass Pro Shops for 25 years. I would like to hear back from someone in the corporate office concerning this issue. I should not of had to spend $33 of my own money and the added inconvienence due to an employee mistake. Bass Pro shops response will determine where I'll choose to buy sporting goods products for the next 25 years.

Ordered 2 items online Nov 27th. Got shipping notification Nov 30th. Online status of order still indicated "awaiting carrier pick up" 4 days later, even though it had supposedly shipped. Online chat agent indicated the item had shipped Dec 2nd. Provided tracking numbers for shipment. Dec 7th status still had not changed. Online chat agent again insisted it had "shipped" but could still be awaiting pick up. Gave estimated delivery that probably won't happen. Both agents advised that order could not be cancelled as it had shipped, but has it? No refund can be issued until the item can be verified undeliverable. Worst shipping practices that I have ever experienced. Do yourself a favour and never order from Bass Pro online. Update Dec 12th My order arrived today to my surprise. The website has still not updated and indicates that the package is still awaiting pick up by carrier. Happy I got my stuff but will never order online again.