Bass Pro ShopsReviews of basspro.com

This company will not honor lifetime guaranteed products. Do not buy men's slippers from them. After they bought Cabela's it has gone down hill fast.

BasProshops in Dania Fl..The manager, Chris Smeeton, doesn't even give you an answer. In his head he must think that because I'm Canadian I'm not going to small claim court. He's right. I'll go encourage small bait shop or Walmart.

I ordered a scope for my friend in Minneapolis for Christmas on december 3th, got a confirmation, and told my friend that a parcel was on its way. Nothing happend, and then, when contacting Bass Pro I got told, that the order was cancelled since billig adress and delivering adress are different. I was not informed at any time, and now I can not get the item in time for Christmas. I am not pleased att all.

Bought a coat for my wife online and need to return it. They don't reimburse if you used PayPal; you can only get store credit/gift card. This is hidden in their return policies but not clarified when you're given the option to use Paypal to pay. This is another example of manipulative corporate policies being used to exploit customers. It is crooked, plain and simple. They have forever lost me as a customer.

made a firearm purchase online on 12/2/2023. The rifle was supposed to arrive in the Broken Arrow store within 5-10 days. I chatted in on 12/11 and was told it was at the store and I should give it 24-48 hours for confirmation to come pick up the item. I waited 3 days and chatted in again on 12/14 and by noon I received a phone call explaining they "didn't check it in properly" and that it was ready. I then traveled 1.5 hours to Broken Arrow after I got off work at 5pm. I arrived and checked in to the queue at the gun counter around 7pm. I was 4th in line. I waited in store 1.5 hours and when my name was finally called it was 8:35 and they told me it was too late. I explained that I have a 3 hour round trip to pick up my item and that I waited 1.5 hours but they said sorry. They won't start the NICS check after 8:30. I asked for a manager and by the time he showed up it was 8:43. I was told to "check their store hours online next time." There were 5 employees working the gun counter at the time, but only two customers being assisted at a time. They saw me standing there for over an hour and didn't even tell me that 8:30 is cutoff. If it wasn't for the fact that I bought this firearm for my son for Christmas I would request a refund and would never do business with this company again. I have never been more disappointed or angry at a company in my life. I have spent a lot of money in this store alone and unfortunately this sort of thing has happened before. That's why I made the trip on a Thursday night just in case. I'm guessing that I'm expected to make another 3 hour round trip to pick up the item I already paid for. The biggest issue I have was that the employee and manager I was talking to made it more about having all the firearms locked up so they could get out of there around 9 rather than providing good customer service. This entire experience from start to finish has been awful.

Terrible experience. Tiffany from the fraud prevention department wouldn't allow me to speak AT ALL. She was very disrespectful to me. I tried placing an order 3 times online and they would cancel it without notice. Then a supervisor provided me with a coupon code and they canceled the code without letting me know. Overall very bad experience so I won't buy here again.

Over 4 hours waiting to certify and pick up guns ordered on line. Terrible customer service.

Worst customer service I have ever had in gun department. 7 people waiting on two clerks, both having a 20 minute chat, one guy spent that time with a woman who had no DL and wanted to buy a gun, should have been a 3 minute deal, the 2nd guy spent his 20 minutes explaining MOA to two women that barely knew what a scope was. My turn and I was sent to the back of the line cuz I didn’t get a ticket from the que although we made eye contact and he knew I-was next in line, took my $1500.00 and spent it at my local gun store at the same price. Dummy who just doesn’t get customer service.l