BaseusReviews of baseus.com

Got the glass at the back of my phone replaced and repaired and they were very efficient. Really good service and super fast. Would highly recommend.

Ho acquistato e pagato con carta 3 telecamere per un totale di 210 euro direttamente sul loro sito, dopo un’attenta selezione dei prodotti. Dopo 7 giorni senza alcuna notizia, scrivo per chiedere informazioni sulla spedizione e mi rispondono che l’ordine subirà un ritardo a "causa del Prime Day". Incredulo, constato che chi aveva acquistato lo stesso giorno su Amazon aveva già ricevuto i prodotti, mentre chi aveva ordinato dal loro sito doveva attendere un tempo indefinito, ben oltre i 10 giorni previsti, per dare priorità agli acquirenti Amazon? Sconcertato, ho annullato l’ordine e mi comunicano che il rimborso avverrà entro 2–10 giorni. Davvero? Dieci giorni per un rimborso? Non ho parole. Un’esperienza davvero pessima e la constatazione che i loro clienti vengono dopo... uno slogan al contrario.

Pessimi, rifiutano l'evidenza e quando glielo si fa notare smettono di rispondere. Non comprate più da questa azienda.

The replacement process for a recalled product I bought a few years ago was handled professionally and to my satisfaction. I am in Germany.

I bought a 65w charger a few years back and I received an email about a callback trough my original seller(EU-webshop) of the product regarding certain SN-numbers. Reached out to their custumservice (in the US) and provided them with the requested information and it was just smooth and easy. This is how a customer support should work. The contact was easy, to the point, polite, and the replacement product got here (Belgium) in no time. So I would like to say deal with this brand in confidence! My experience with them have shown me that, not only that their custumservice is amazing, this is a company that stands behind their products.

I bought a powerbank for laptops in 2024. This year I got an email which daid that there was a problem with my model with a certain SN. After providing proof that I have such a powerbank, I received a new one free of charge! This is what I call Customer Service! Excellent!

Seit 3 Jahren kaufe ich Baseus Powerbanks für unseren Haushalt. Auch im Jahr 2022 habe ich über Amazon eine Powerbank von Baseus gekauft. Diese habe ich mit großer Freude bis heute in Verwendung. Vor ein paar Tagen aber habe ich durch Amazon für diese Powerbank eine Benachrichtigung erhalten, dass der genannte Hersteller eine Rückrufaktion gestartet habe, da gewisse Powerbanks als gemeingefährlich gewertet werden. Nach Prüfung der angegebenen Modell- und Seriennummer fällt meine Powerbank leider in die Kategorie der betroffenen Geräte. Entsprechend habe ich versucht, das von Baseus bereitgestellte Formular auszufüllen, um ein Ersatzgerät zu erhalten. Enttäuschenderweise war dies nicht möglich, da die zu hinterlegende Kontaktadresse nur für Amerika (USA/Kanada/Mexiko) möglich ist. Seit wann ist denn ein Produkt nur in Amerika gefährlich, aber nicht in Europa? Somit hat Baseus direkt mein Vertrauen verloren und bekommt entsprechend auch die schlechteste Bewertung. Zukünftige Powerbanks werde ich von nun an nur noch bei anderen Herstellern beziehen. Wer meint, ich würde Falschinformationen verbreiten, kann sich auf der Website der "United States Consumer Product Safety Commission" über den Fall informieren.

I bought a portable charger from them about one and half months ago. After 2 weeks of my purchase which I was happy with I got a notification from Amazon saying the product I bought was found to explode so a replacement was going to be sent out. Filled out all the paperwork I was cordial in the beggining. Customer service kept yelling at me to stop using the product which I said I did. After 15 working days was over I still havnt recived a shipping code. So I messaged and asked what the hold up was. They just forgot about me. They had it shipped next day took a week. Then Fedex lost the package. I had to wait 10 days before this company would do anything. Once I was on the 10th day and a month into waiting they asked me to contact fedex on there behalf. I was pissed that they cant do there own jobs. So I called and fedex told me they lost it and that the shipper needs to file a claim. 2 or 3 days later I get an email stating that they are working with fedex to locate and they will send me another product out in 15 working days. So I now have to wait another month to mabey get this dam product. DO NOT USE THERE PRODUCTS!