BaseusReviews of baseus.com

Yes very bad. bought a power bank from Sywell... they refused to refund when power bank breaks down. bought 3 power banks. 2 were spoilt. felt really cheated. dont every buy from them. Lost confidence in Baseus products.

bought a usb quick charger BS-EU905 lasted less than 3 months it heats up and refuse to charge although i have to give it to their marketing team its rubbish wrapped in gold

Sends you products that don't even work. Avoid at all cost pls. Bought a car charger for 15 euros that doesn't even work. In my own country I can get a pretty good working one for 5 euros.

Avoid products from this company at all costs. I bought a USB C docking station. It turned out to be faulty. Did all sorts of tests including changing cables, laptops and monitors. The problem persists. refused to acknowledge the problem and refused to fix. They are based in china and wants me to return the product to china for them to check and pay for the return. The shipping almost the same value as the product. Bought from AliExpress and another very poor customer service platform, refused to help as seller asked me to return to China and pay for the shipping. My solution, stop using Ali Express and avoid this company's products. Very poor customer service and very poor warranty. Sadly, you cannot enforce any rights against chinese companies, their laws are rubbish and these companies know you cannot do anything hence they get away with it.

Avoid company at all cost especially if buying anything with batteries! Purchased a quick charge battery pack and doesn't charge using usb c! It turns of while attempting to charge! Even when using the usb A port it only gives 15w and not full 18w quick charge! Used once! Customers service is very bad I told them product is faulty and they asked me to send video proof! They replied saying ive purchased a quick charger and theirs no problem!?! They don't understand English!! Dont ignore this advise they dont even want to try resolve issue even with guarantee!!

【1.5★】 Good charger, if it works. But if not, then you might have to deal with bad unresponsive customer service and bad language skills… (I am giving an extra ★ is because my Baseus USB-C wireless charger with a fan is still working fine and I quite like it. I also never noticed any issues with the USB-C to C cable that came bundled with the faulty USB-C 65W multi-port charger that I am going to talk about below. Regardless, Baseus is not for me.) — So I bought a Baseus 65W USB-C charger that has 3 USB ports on the official Baseus Shopee store for RM139, and immediately out of the box I noticed a weird problem with the charging. Plugging and unplugging a new device into another USB port ALWAYS restarts the charging of the already connected device(s). The charger always restarts the charging of my laptop cooler whenever I plug in or unplug my phone, which is very distracting and annoying. This never happens with my Anker charger, or with any of my other multi-port chargers. One time, the charger even randomly stops charging my phone but I haven't been able to reproduce this problem. Needless to say, I lost my trust in the safety and reliability of the charger. I wanted to know if this happens with Baseus chargers, and if it's normal. That's the question I asked the seller/a customer service representative on the official Shopee online store and it seemed too hard for him/her to be able to answer. They simply couldn't understand me (not even when I gave a Chinese translation), and said that my Google Drive link that has videos showing the problem didn't work at all. Communication was very poor — to the point where at times I could not understand them. The only thing they were willing to do for me was to give me a cheap RM10 coupon for a RM139 charger. I even tried asking them to use their native language or the language they are fluent in while I use a translator, but they simply continued to communicate in bad barely understandable English. I even tried French, which is a language I speak a bit, and no luck. It's infuriating. I have a really long screenshot of the "conversation" in my Google Drive. It's frustrating but funny. I wish I could include the link here. Oh and I've already sent emails to the email addresses found on their websites. No reply. I tried contacting their phone number which I got from one of their websites, and no reply whatsoever. These are all the reasons why I want a full refund. Yes, present tense. Still an ongoing issue as of 18 July 2020. — Update — Baseus UK replied to me and, surprise, they cannot help me at all as "they are just a franchisee"! — Update — 18 July 2020 I've just tried another one of their phone numbers. Fingers crossed.