Cathie A.
Returned with a solution for an issue…
Returned with a solution for an issue that. Popped up after installation. No arguments- no charge!😃

Hello, my name is Vern Marchand and I'm the NEW OWNER of Basements.com (also known as CustomBasements.com).I purchased this great dot com in 2024 and proudly use it for my 5 Star Basement Finishing Company in Colorado, USA... I have absolutely no affiliation with the previous ownership.My goal is to EARN the trust of my potential clients, not just ask for it. Which is why I've claimed ownership of this Basements.com page on Trustpilot, even with the previous ownerships' less than stellar, earned ratings.I'm proud of my small company, started in 2020, but my designing and building experience began back in 1996. I've since been Colorado State Certified and have earned the trust of hundreds of amazing people while successfully completing their projects. I understand the importance of any project and truly appreciate it when a client trusts us to come through for them. We obviously finish and remodel Basements, but we also offer complete home improvement services such as; bathrooms, kitchens, wet bars, flooring, painting, patios, decks, framing, doors, trim, drywall, insulation, hvac, electrical and plumbing services (+more!).Thank you for YOUR understanding and for reading this introduction. Your trust means the world to me and I'm ready to earn and keep it.Vern Marchand, Owner, General Contractorcell: 720-600-1408 online: Basements.com
Custom Basements LLC (basements.com) has 247 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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247 approved reviews, newest moderated first
Cathie A.
Returned with a solution for an issue that. Popped up after installation. No arguments- no charge!😃
Bill & P.
The installation was great. The clean up could have been better. the installers spilled some concrete on my driveway and wasn't cleaned up before it hardened. Basement is extremely dusty.
Response from Custom Basements LLCApr 20, 2026
Hello! My name is Vern Marchand and I'm the new owner of the dot com; Basements.com (purchased online in 2024). I have no affiliation with the previous owners or the actual company you intended your review for. Chat GPT recommended that I reply to as many reviews that I can so that AI will catch on to the ownership change eventually. There is no need for a reply and I hope this news finds you well. I'm truly sorry that you had a bad experience with the previous ownership, but I'm the new, Colorado State Certified, Owner of the dot com and I use it to promote my own Basement Finishing and Home Improvement Company in Northern Colorado. All the Best, Vern Marchand
Steve
My work was postponed a couple of times due to the weather ( too much rain ) but when done the job was completed and am very happy. Haven't had a leak and was able to replace the flooring. Basement finally looks nice with no worries of water.
Jason & J.
Top-notch service but can be expensive.
Amit & D.
Excellent work, very dedicated workers. Pleased with the outcome. We were told, the work will take one or two days, but took quite a bit longer. Area of improvement, is to have a well defined work schedule and resourcing plan, and sticking to the work schedule communicated.
Swampy the Porsche G.
The foundation of my house was originally built too deep resulting in continuous water, sometimes up to 6" , accumulating in the basement during rainy weather. Musty odors mold, and the need to wear boots to do the laundry were the norm for years.I saw a rep for Mid-Atlantic at a home show and he scheduled an appointment. An agent came and assessed the situation, gave me a quote I could live with, and within a few weeks my home was dry and odorless. The team took 2-3 days to do the work, and yes, there was dust , however now, even in the worse weather, my basement remains dry as a bone! If you go with another company, you're throwing your money away.
Evelyn
I am very satisfied with the crew and the outstanding work they performed in my basement. I have no fear when the heavy rains come. I know that my basement will not flood. Oh, what a great relief it is to be free from the expenses of a wet basement.
Scott
Very happy with the work done and crew.