Custom Basements LLCReviews of basements.com

All worked very hard and got the job done in good time. All waste was cleaned up and removed right away.

the initial crew were on time and worked quickly. However they did not explain how long the wait would be before the things they moved could be returned to their proper locations.

completed the work, good clean up, functioning well. no water after 3 months

Work was very professional; however, sales personnel never explained that the “tank wrap” would result in some standing water under my oil tank. If they had explained this, I would have had the oil tank moved so proper repairs could be made.

Purchased a home and discovered that this company had installed an in basement system in 2006. I inquired about the warranty and was initially told that no warranty would be available because I was not the subsequent purchaser in 2014 (I was the next buyer in 2019). I asked about extending the warranty and they scheduled an appointment for a tech to visit. Today the tech did not show up so I called to find out why. They had cancelled the appointment without telling me and I was told that it would cost $5500.00 to renew the warranty. I asked for a copy of the original paperwork to see exactly what work was done and they refused. They have no obligation to extend a warranty to me but this interaction has made me sure that I will not deal with this company going forward. This posting is to help you understand how this company works.

Top-notch work! 👍🏼 We now have the driest basement in the neighborhood. We are so glad we had this done and done right by the right company!😊

Were on time, they did what they said they would do. Their crew was very professional and when they were done everything was picked up. The crew explained everything they were doing and sealed the area to prevent dust and dirt throughout the house.

the system has worked - it has been in operation for more than 5 years - no problems. Solved a real problem for us