Susan
Mid Atlantic waterproofing did a great…
Mid Atlantic waterproofing did a great job installing my basement waterproofing system. They were fast and efficient and cleaned up everything afterwards. The system works great.

Hello, my name is Vern Marchand and I'm the NEW OWNER of Basements.com (also known as CustomBasements.com).I purchased this great dot com in 2024 and proudly use it for my 5 Star Basement Finishing Company in Colorado, USA... I have absolutely no affiliation with the previous ownership.My goal is to EARN the trust of my potential clients, not just ask for it. Which is why I've claimed ownership of this Basements.com page on Trustpilot, even with the previous ownerships' less than stellar, earned ratings.I'm proud of my small company, started in 2020, but my designing and building experience began back in 1996. I've since been Colorado State Certified and have earned the trust of hundreds of amazing people while successfully completing their projects. I understand the importance of any project and truly appreciate it when a client trusts us to come through for them. We obviously finish and remodel Basements, but we also offer complete home improvement services such as; bathrooms, kitchens, wet bars, flooring, painting, patios, decks, framing, doors, trim, drywall, insulation, hvac, electrical and plumbing services (+more!).Thank you for YOUR understanding and for reading this introduction. Your trust means the world to me and I'm ready to earn and keep it.Vern Marchand, Owner, General Contractorcell: 720-600-1408 online: Basements.com
Custom Basements LLC (basements.com) has 247 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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247 approved reviews, newest moderated first
Susan
Mid Atlantic waterproofing did a great job installing my basement waterproofing system. They were fast and efficient and cleaned up everything afterwards. The system works great.
marie
Excellent teamwork.. on time and organized. They left clean house. And after 3 weeks we start seeing a difference. Now 3 month after no more smelly basement, no more green mold on chairs and shelves, no more « wet » couch..walls are drying out... UNBELIEVABLE !!! Thank you
John S.
The management and crew were experts, experienced, and efficient. This was a complex job that involved two adjacent rooms, was completed on time, and within budget. The county inspector stated that he had to do his job, but had never inspected a site completed by this company that didn’t pass. This was a very messy operation, but there was no trace of any mess - either inside or out. Highly recommend...
Shelly
Good work and good results...as promised
Jerry & D.
Excellent service. Very professional and efficient. Highly recommend
Robert & K.
System installation was delayed due to transportation issues, but 2nd attempt was executed on time. System in place for 2 months - haven't seen a drop of water in the area. Also there is no water yet coming into the sump basin yet. Maybe it's a time of year thing, but everything is bone dry so far.
Response from Custom Basements LLCApr 20, 2026
Hello! My name is Vern Marchand and I'm the new owner of the dot com; Basements.com (purchased online in 2024). I have no affiliation with the previous owners or the actual company you intended your review for. Chat GPT recommended that I reply to as many reviews that I can so that AI will catch on to the ownership change eventually. There is no need for a reply and I hope this news finds you well. I'm truly sorry that you had a bad experience with the previous ownership, but I'm the new, Colorado State Certified, Owner of the dot com and I use it to promote my own Basement Finishing and Home Improvement Company in Northern Colorado. All the Best, Vern Marchand
JoAnne & M.
Everything went smoothly, from beginning to end!! These men worked their behinds off. There were not any details missed and there were no surprises! I highly recommend Mid Atlantic Waterproofing, let alone the job they did but also our peace of mind that our basement is dry, the walls secure and that musty smell is gone!!
William
Foundation problems and sump pump replacement done, and basement moisture problems are now resolved..