Custom Basements LLCReviews of basements.com

These guys did a great job. They went through 2 electric jack hammers in two days jack hammering the floor! The cleaned up and were very clear to what they were doing. I do highly recommend this company!

did great work and pleased with outcome. would tell others about the service

Outstanding Company. They were in and out in two days, and brought a great deal of peace of mind to my wife and I, knowing our basement is dry. Even after the most severe downpours, we have no evidence of any leakage we had become so used to. Thank you for your tremendous expertise you have shared with us.

They were on time...Any mess made, was cleaned up by them. Did not waste any time. They were polite and respectful. It's been 4 yrs and not any problems with any kind of water. My neighbors have water in their basements, but not me!!!!

The representative was very knowledgeable about the product and his presentation was excellent. We are very happy with the finished product. Service after the sale has been very accomodating. I would highly recommend using Midlantic.

(This review is being written two years after Mid-Atlantic serviced our house.) They were efficient and the waterproofing solution (French Drain in basement) is effective. The labor crew helped me out by "finding" some corrogated PVC to attch to the sump output to route the water to the edge of my property. They even dug the trench and buried the pipe! Very helpful. The dust sealing that was installed before the basement floor was attacked was ineffective at keeping dust out of the main living area of our house. A large air-gap (2' sq) was left that drafted a ton of dust into the living area and kitchen, and into the HVAC. Mid-Atlantic paid for a cleaning service to clean the house, but I was still removing dusty dishes from the cupboards and blackened air filters from the HVAC for months. The paperwork that weas left at the house included a hand-written note at the top, something to the effect of, "wife just had baby and is hormonal, please handle with care." I'm sure those were not the words. My wife and I were offended by the lack of professionalism that one note reflected. Ignoring the fact that those types of comments should not be made, they certainly should NOT be put on anything the client will see (and keep for their records...)! Otherwise the work was performed in a timely manner and I've had a dry basement since then.

Excellent Job, great Service! I would highly recommend this company

The crew started the day after Christmas. They arrived on time and ready to work. They were all good guys and very hard workers. They completed the job in less than expected time and with only a few minor issues. When tying the sump drain pipe into my drainage pipe they broke the pipe. They immediately told me and didn't try to hide or deny it. I took pictures and sent it to the office. They put it in my file and said they would take care of it if there were any issues. A few days after the job was completed in noticed a few holes for the vented drain plugs had not been drilled. They quickly sent someone to complete the drilling. The biggest issue was they didn't cover all the belongings they had me move to the center of the cellar with plastic as the salesman told me they would. Instead they made a half moon plastic wall around the stuff. Needless to say I spent a lot of time the next few weekends cleaning the belongings. As far as the waterproofing everything is working well. Over the past two months we have had a considerable amount of rain and melted snow. I have not seen any water. I am looking forward to the spring and summer downpours to really test it! If the system continues to work it will provide us a considerable amount of piece of mind. From what I have seen so far I think we are going to be extremely happy! With the exception of the belongings not being covered we were extremely happy with the job. Our salesman wasn't pushy, the office people were very good from the scheduling and warranty follow up and the crew worked extremely hard. Overall I would give the experience a 95 out of 100 so far.