Custom Basements LLCReviews of basements.com

they did a very good job. Fast,effient,and cleaned up after themselves. I was very happy with the job they did.

The company rep came to my home last year, did an hour long presentation on the overall services provided by their company. They stopped my basement from leaking and installed another sump pump in addition to the one I already have. All turned out well until I noticed as I was cleaning my basement and bumped into a wall, the entire corner of the wall is literally swinging from the top of the foundation. They removed two doors, one from an additional room that I have, and one from the laundry room. Neither of the doors close properly. One is completely off track, it is not lined up to close flush against the knob catch. The other door hangs low and doesn't catch against the knob catch as well. When I called to have the problem resolved, a rep tried to explain away how doors do not always realign properly once removed. I am renovating every room in my home on my own, instead of them sending someone out to fix the problem, he tried to play me as if I didn't know about doors, walls and repairs. Only a naive person would buy that line of crap. He also said they would send someone out to fix the problems, but they never showed up. Lastly, the friend of mine who recommended this company was supposed to receive a referral check for $200.00. I had to call them (4) times to remind them to send my friend their check in which they still did not receive it. Finally they asked for my friends information, and told me to have my friend call. After they confirmed who my friend was, they at last sent the check(about 8-9 months later.) Needless to say I am EXTREMELY DISAPPOINTED and wish I had never used this company. I should've went with Bdry instead. I would've rather had a $13k job done by a more reputable and reliable business that had more integrity than mid-Atlantic. Don't fall for the stats they offer concerning other waterproofing companies, do your own research. On my way to BBB now to post the same review. If you're anything like me, I read reviews to get an honest opinion about a company often. This is that one review that you can bank on for accuracy concerning DIRT POOR SERVICE.

Quick installation, very professioal

They said it would be a 2 day job and the installation crew was fast, on time, and done as I was told they would be. System has been running without issues for over a year. Nice to be the guy at work who does not have to leave early for a flooded basement.

Our installation was excellent! We are 100% satisfied. We were promised a free dinner at a restaurant of our choice by the salesman during the initial contract signing, when we signed. We never received it, and after calling about it, received nothing but excuses. If your going to promise extras, deliver as promised.

My system was installed 3 years ago and NO water in my basement!

They did a nice job and came back when we had some seepage. Just wish they did the electrical work too.

The price was reasonable, the workers were professional, and the waterproofing was amazing! The cellar which was getting wetter each year hasn't seen a drop of water since.