BaselaneReviews of baselane.com

Aya saved my day. Had a deposit that wouldn’t go through and couldn’t figure out why. She tracked down the problem fast, explained it in plain English, and got me squared away. That’s the kind of customer service that keeps me with Baselane. Thank you, Aya!

I contacted Baselane regarding an issue that I’ve been dealing with for quite some time. The representative got back to me immediately and gave me constructive feedback on how to fix my issue. He said that he would help contact the necessary parties involved to make sure my issue did not happen again. He was friendly and to the point. His feedback was very helpful.

Could be great, but is plagued by bugs and a broken auto-categorization rule system. Support frequently tries to deny the issues, if you push through that and you issue makes it to the 'backend team', a couple weeks will go by and then that group will also avoid/deny even the issues even though the bugs and issues are blatant. Every baselane banking transaction is titled simply "Baselane" which makes operating your business or doing your books very difficult. While Baselanes bank transactions do have a sub-text, it is not very useful from either the standpoint of reading it and knowing what it means or acting against it (more on that below). Baselane's auto-categorization rules cannot match against their own banking transactions, since auto-categorization can only match against the transaction title which is just "Baselane" in the case of Baselane bank transactions. Unless things change, I would recommend using Xero or Quickbooks, potentially a separate instance or class for each LLC or property you are bookkeeping against. I've used Xero for over ten years and use Quickbooks on another business. I'm not a major fan or proponent of Xero or Quickbooks however the fundamental functions 'do work', which is what's most important in the end. AI, Integrated Payment processing, App Stores, and so forth cannot overcome non-functional fundamental banking (transactions having names) or digital bookkeeping features (categorization rules).

Great experience! Elias was promt & efficient!

EDIT: Excellent customer support from Larissa. I would recommend the product team to focus on * Separate payments towards a single invoice (not currently supported) * Make it clearer how to use ACH and manually enter bank account details, my tenant panicked when plaid asked for her bank login and decided she would continue using Zelle * Consider moving direct ACH Deposit into personal checking into the free plan since this is a feature I can get with other free fintech products. Earn my business by making me want the other features, not by withholding table stakes. Right now it has been over 5 days since rent was paid and its still not available. After it becomes available, it takes another 3 days to transfer to my bank. If I were to go back to venmo I would have it instantly arrive on venmo and it would take 2 days to transfer. For tenants who have zelle, it instantly arrives. That is over a week faster in all cases. Sometimes as much as 9 or 10 days faster. Baselane is not a good fit if you want your payment in a reasonable timeframe.

I’ve been using this platform for my tenants for a while now. It is very user friendly for rent collection and the customer service is always extremely responsive and helpful.

Aya was very helpful and professional in answering my questions.

Great service and Salwa Wahidi was wonderful, very patient with me. Thank you! Cindy Celso