Roy S.
Worst customer service ever
Worst customer service ever. I placed an order for some watch bands which was acknowledged. After a couple of weeks I chased delivery and they said they had dropped the ball and the items were out of stock. I then replied and asked when they will be re-stocked and that was never answered despite me sending three reminders. Now I am trying to get a refund which is the next challenge.
Response from Barton Watch BandsMar 7, 2023
Hi Roy, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. It's also driven many of our products out of stock before we can refill them. But we are catching up as fast as we can. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands



