Barton Watch BandsReviews of bartonwatchbands.com

I purchased a blue watch strap, they sent white, I have sent 5 emails, received automated response, they have totally ignored me and I am £42 down, my next step is to try and get my money refunded from my credit card company, do not waste your money dealing with this pathetic company. They are dirty low life scammers

To preface - I had noticed some bad reviews before my recent purchase, but I had a good experience with Barton a couple years ago so I elected to give them the benefit of the doubt (to my dismay). I ordered 2 watch bands from Barton in the beginning of June. I live in Hong Kong so I was fully expecting it to take a while for the international shipping. Decided to be patient and just let it turn up whenever it does. I forgot about it until 2 days ago and realised I was still out of 2 watch bands, so I logged back in to check my order and it was still in "confirmed" status, with it saying they will let me know after it gets sent out. Surprised the status did not change at all in over a month, I sent an email to them to ask about the order status. The next day, I receive an automated mail telling me my order has been cancelled as there is no stock and a refund will be issued. No apology or even a single word from a real customer representative explaining the situation. They held my money for over a month and had no intention of fulfilling or refunding my order until I reached out. Appalled and deeply disappointed with the customer service, especially compared with the first experience I had with them a few years back. Reading some of the other reviews here, I guess I should count myself lucky that I even received an automated response and had my money refunded. Avoid this company.

I did not get the delivery, I got an email saying that the order was delivered but I didn't get it. I sent multiple emails asking about it but no response at all. I thought because they had multiple videos on youtube about their products would be a legit company but it is definitely a scam.

International delivery ranges from 15 days to 25 days - compared to next day for many local suppliers. The shipping is also quite expensive, and of course, mandatory customs charges must be added on top.. Barton need to move away from this tectonic ground delivery service and look at quicker airmail options, or better EU distribution solutions. The straps are good. It's a shame the stock is low.

Outstanding company with excellent customer service. Always helpful & the watch straps are premium quality & enhance any watch. I’ll keep buying from this company. Thanks Barton.

A month after order parcel still in canada and no reply from customer service.. Updated: the strap arrived after 2 months still way to long so may be better for US customers than EU. But the strap quality really good.

After ordering strap I happened to come across the negative reviews which made me a little nervous but happily strap was delivered today albeit some 11 days from ordering . Strap is really good quality and packaged very well and looks great on watch . Would I order again ? Yes I would all I would say is don’t expect a 2/3 day delivery after all is coming from US 😀

Finally received watch strap after waiting for 13 days from ordering. Product arrived in good condition. Sadly, the stress of waiting and wondering if I had been scammed tainted the whole buying experience.