Trevor C.
Don’t Even Think About It!!
Disgusting Chinese company that uses questionable marketing to trick people into to thinking they aren’t based in China and scam people out of their hard earned money. Pay a reasonable amount of money and you think you’d get a reasonable product, the same as what’s in a photo but really they send you an inferior quality product you wouldn’t use as a paperweight. After a number of emails They then offer a 50% refund and you keep the item, 120% store credit or you have to send the item back to China, paying for the postage and then wait for a refund. Guaranteed if you chose that option they’ll never receive item and claim it went missing. Save yourself the hassle and go elsewhere.
Response from Bareroots FootwearOct 9, 2025
Hi Trevor, We’re very sorry to read your comments and to hear that you feel disappointed with your experience. We take feedback like this seriously, as it’s never our intention for any customer to feel misled or dissatisfied with their order. You can trust us to not being a scam. Our support team always looks for the best resolution without the need to return your order. This prevents hassle for you, which is something most customers love about our service. We have not been able to find your order and emails. Can you please send our team a new email with the subject 'trustpilot review, order number ...'. We will be in touch with your very soon after to discuss your most favorable resolution. We want to reassure you that we are a legitimate business, and we handle all refunds and exchanges directly with our customers to ensure everything is processed properly. Warm regards, The Bareroots Team