Bareroots FootwearReviews of bareroots-footwear.com

STAY AWAY! The boots I paid $100 for were a joke. Terrible material and just a felt sole inside. They are terrible and their customer service won’t reply or help me.

If I could give a zero that is what I would do. I placed an order for shoes and what was received and pictured on site looked nothing alike. They have offered me the same as everyone else, partial refund, store credit blah blah. Mine were shipped from Chicago but they want me to send them back to China to have to pay outrageous shipping. It would cost more to send back than the quality of the shoes. I have sent several emails trying to get the correct ones and they keep asking me for pictures, which I have provided 3 times now. Still not resolved and I ordered the Oct 5th. Would recommend staying away from.

This company deceives its customers into thinking they will be receiving these wonderful shoes that they have photos of, only to be sent very cheap, extremely ugly, footwear. That look NOTHING like the photo of the footwear they couldn't wait to receive. You can NOT just return the OVER PRICED footwear without them knowing or you will not receive a refund. And you have 30 days to get them back to where they belong. However in my case they won't even reply to my emails about getting a refund. And half of my 30 days has already passed!! I wish I could attach photos to this because you could see for yourself what deceiving theives that steal their customers hard worked money shownthen send you...pitiful. I want my 70.00 back!!! This store is the worst hands down that I have ever experienced.

Please do not buy from them!! I ordered 2 booties and they are beyond cheap quality. Its just trash.. I ordered a a black bootie with white fur lining that looked nice on their website. I received a flimsy cheap bootie with brown lining. When I messaged the brand they said the color difference was a lighting issue. Like what? I can see if it was a slight variation however the one I received was brown not white, not even off white but brown!! A lighting issue i think not. They also wanted me to pay for shipping to send it back to China.

Price, product

The shoes I ordered are really cute, and I think they will be comfortable. Reviews mentioned sizing up, so I ordered the same pair of shoes in two sizes (the size I normally wear and one size larger) thinking I could return the pair that doesn’t fit. AFTER I ordered, I realized that shoes are coming from China. I don’t have a problem w/that, other than it took 2 weeks for them to be delivered. The tracking link showed when they left China; nothing else until they arrived in the US and only then was the tracking link useful. I contacted the company for return info, and the first response was to offer to swap the pair for another size. As that was not the reason for the return, I explained again and was offered a 30% refund and keep the extra pair. I figure it will cost as much as I paid for that pair of shoes to send them back to China so I’m better off to accept a 30% refund. Bareroots website is designed to be misleading, and that’s my biggest complaint. Their shoes are cute and inexpensive, but they will not arrive quickly and if you need to make a return, they will do anything not to have to refund your money.

I was informed several weeks ago that my Bareroots footwear had been delivered. However, they were left at the wrong location. I have no idea where this is. I have had a stream of emails back and forth with the company with no resolution. Customer service just keeps repeating that they are looking into it. I have reached the point of demanding a refund but at this time it appears that they can’t deliver the product I paid for and they don’t intend to issue a refund. I would warn anyone looking to purchase shoes from them to be wary.

Easy ordering, the only bad thing I have not received them yet. And no email telling me when the should be arriving ( tracking number)