Bareroots FootwearReviews of bareroots-footwear.com

Easy fast and straightforward!

Excellent customer service. My boots arrived too small and Lily immediately resolved the issue. I have since re-ordered a larger size.

Easy to navigate website

I liked the various colors

I ordered boots November 22. I got no feedback for 2 weeks, then sent an email. Received an excuse that somehow the item was stuck in transit, then received an email over a week later that the item was ready to send. Just received them December 10. 2 snowstorms later. And I wish I loved them, but the quality is not wonderful. Don't do it.

It was so easy to order.

My slip on boots arrived after two weeks on 11/19. I am a size 8 and the boot was about 3/4 of an inch too long leaving a huge gap behind my heel. It being the holidays and with travel, I contacted customer service on 12/4 regarding the return. I have 15 days as this point to complete the return! They replied on 12/8 with a request that I provide a photo with the boot on where they can see how it does not fit. I complied. On 12/10 I received a reply indicating that due to their delay in getting back to me they would extend the return due date by the length of their delay. Full refund required the product to be received with in the return window. And, "Please Note: Return shipping to our warehouse in CHINA is at the customer's expense, and costs can be significant depending on your location." Or, 75% Store Credit - Keep the item and receive 75% of your order value as store credit - no return needed. This is the fastest and easiest option, as you avoid international return shipping costs and delays. So - customer service responses were polite (hence two stars instead of one) ... but at this point I risk spending at least $40 to return an item that cost $59... and if it doesn't reach the warehouse in CHINA in the return window then I would have spent $30 to $60 for nothing. Clearly the return policy described as "30-Day Risk Free" is not accurate. There is a risk and it's called significant shipping cost to the warehouse in CHINA. Nowhere on their website or in their Return Policy does it indicate the return shipping address or hint that their warehouse is in CHINA. I will be donating these shoes to Goodwill resale shop.

Website was easy to navigate and place my order. The snow boots I ordered were at a decent price, and I appreciated the extra discount. Look forward to getting my new boots.