Bareroots FootwearReviews of bareroots-footwear.com

I need to request a refund for a pair of shoes that were too big. I have emailed the company 3 times and each email has bounced back as undeliverable. I copied the email directly from their website and checked my junk mail to make sure a reply did not go there. I also filled out their online contact form twice with a request to return and have received nothing. I have called their customer service # at all hours of the day -( they are GMT + 10 time zone?) and for a few days got a busy signal. Now it is ringing but goes straight to a voicemail. I have never had an online company just not respond before. I do not recommend ordering from this company unless you want to be stuck with a product that you can’t use.

This is a garbage company, with garbage products and garbage customer service. Neither the email address nor the phone number listed on their site work to initiate a return. This is straight up fraud and I will be contacting my credit card company to report as such.

although confusing for sometime, I hope BareRoot will eventually honor their words. Plus BareRoot is so close to BareFoot which is a US brand. I got mixed up. Anyway, they seem to be on track.

They are a scam. Dont buy them . If you have a return , you cannot get anyone to answer and when you send a email (the email was taken from their website and their phone message) it just gets kicked back as not deliverable. So then when you go to their website and fill out a form for them to contact you, again it will say un deliverable. stay away from them

I purchased a mid-calf boots and loafers for my daughter. Wrong size sent for loafers and boots I wanted to size up- Refund process I thought wouldn't be hard..... I've been emailing this company BAREROOT FOOTWEAR since 27/12/25. No response at all even tried calling them no reply at all. I have nothing else to say but please don't waste your money or your time with these clowns. They're just drop shipping when they get your money that's it they'll only bombard you with loads of emails with discount codes. So far I've been unsuccessful getting in contact with them much less refunded for incorrect items sent

The picture of the item online was completely different than the product I received. They were advertised as leather however they were made of synthetic plastic material. When I tried to reach customer service for a return label, customer service would not answer my emails to assist with the return instructions. The telephone on their site was not answer actual number. Then the email I was initially using, suddenly was not available either. This is the worst online company I’ve ever worked with.

I am reposting my review as they email me to remove it and promise a refund. It has been well overpromised with no result and I have not seen that refund. Sent: Saturday, January 10, 2026 7:14 AM To: BareRoots Footwear Subject: Re: I’d like to help make this right for you I have removed my review it's been almost a MONTH and I still have not received my full refund!  I have emailed 3 times since the removal with no response! If I do not get a response from this email I have no choice but to repost my review and will not remove it until I get my full refund! ________________________________________ From: BareRoots Footwearfootwear.com> Sent: Wednesday, December 10, 2025 9:19 PM To: suitearia Subject: I’d like to help make this right for you BareRoots Footwear Hi Maria, This is Jennifer from Bareroots Footwear. I noticed the 1-star review you recently left on Trustpilot, and I’m really sorry to hear that things didn’t go as they should have. I’d like to sort this out for you as smoothly as possible. If you’re happy to remove the review, I can arrange a full refund for your order right away. I want to make sure you’re looked after and that you feel good about the outcome. Please let me know what works best for you, and I’ll take care of it. Warm regards, Jennifer🌹 BareRoots Footwear --------------------------- BEWARE! DO NOT BUY FROM THIS COMPANY! I would give them a negative to the nth degree!!! The other reviews below says it all. Please use the email template below and submit your review thru trust pilot Subject: Urgent Complaint Regarding Order [Insert Order Number] Dear BareRoots Footwear Team, I am extremely disappointed with my recent purchase (Order #[insert order number], placed on [insert date]). The product I received does not match the quality, sizing, or description advertised on your website. Specifically: - [Briefly describe the issue: e.g., incorrect size, poor quality materials, misleading product photos, shipping delays] - [Add supporting details: photos, dates, or prior communications] What makes this situation worse is the resolution offered so far. Asking customers to pay expensive return shipping to China, or offering only partial refunds or store credit, is not acceptable. These practices feel misleading and unfair, especially when your website suggests a straightforward return policy. As a paying customer, I expect honesty and accountability. I am requesting: - A **full refund** of my purchase price, OR - A **replacement product** that matches the advertised description, shipped at no additional cost. If this matter is not resolved within 10 business days, I will escalate my complaint to consumer protection agencies and review platforms, including Trustpilot and the Better Business Bureau. I will also share my experience publicly to warn other customers. I hope you will take this opportunity to demonstrate integrity and restore trust in your brand. Please confirm receipt of this complaint and provide a clear timeline for resolution. Sincerely, [Your Full Name] [Your Contact Information] Bareroots footwear I am formally requesting a full refund for the second order I placed. I purchased this additional set with the expectation that the quality of the shoes would reflect the price at which they were sold. Unfortunately, the products did not meet reasonable standards of quality. In accordance with consumer protection laws, customers are entitled to a refund when goods are not of satisfactory quality, not fit for purpose, or do not match their description. As such, I am exercising my right to request a full refund. I have already attempted to resolve this matter by emailing info @bareroots-footwear.com multiple times but have not received any response. To resolve this issue promptly, I am prepared to return all four pairs if required. I respectfully insist that my full refund be issued without delay. MariaD Original order #: 7294 placed on September 28, 2025

Bought some shoes, the same day found them not suitable, filled an online form requesting a refund. No answer for weeks. Sent another online form requesting the same and still nothing back. (Nothing in junk folder). This situation has further prevented me from buying online.