Rochelle S.
This company is completely dodgy and LIARS
This company is completely dodgy . I got my order but the shoe quality is atrocious ( so so cheap and nasty , what I got is not what was pictured online, the sizing is not true to size AND I tried to process for a refund, posted the stuff pack with registered post which cost $50 and they say they never received it , but said they would process a refund for 50 percent and it has now been months and they have given every excuse from technical issues to saying my bank has the money and to that they have e changed owners . BUYER BEWARE They respond below as if they care . The told me they are under new management so now can’t process a refund as it’s new owners . After many back and forth emails . They are now saying that my bank is holding the money/refund . I have spoken to my bank and it’s complete rubbish. They keep changing their story and still I have not refunded . SERIOUSLY do not buy from this company ..
Response from Bareroots FootwearApr 24, 2026
Hi Rochelle, I’m really sorry to hear about your experience, that sounds incredibly frustrating, especially after going through the effort and cost of returning the item. We hear you, and we truly appreciate you taking the time to share your feedback. Please know that we want to help make this right. Our team has reached out via email, could you kindly reply there so we can continue assisting you and work toward a proper resolution? Again, we take feedback like yours seriously and are committed to improving both our products and overall service. Bareroots Footwear