Dawn F.
Bare Roots Shoes - bad experience
The return policy for this company is totally bogus - do not waste your time buying from them or definitely not if you at all are unsure of sizes. You have to ship at your own expense back to China….so who is doing that. The quality of the shoes is marginal at best and not worth the money - cheap synthetic shoes.
Response from Bareroots FootwearApr 22, 2026
Hi Dawn, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the return process and sizing, and we acknowledge that international returns can be inconvenient. Our return policy, including return shipping details, is outlined prior to purchase to ensure transparency, but we completely understand how this can still be frustrating in practice. We also regret that the quality of the shoes did not meet your expectations. Your comments are important to us, and our support team will make sure this feedback is shared with our product team for further review. If you’re open to it, our support team would still like the opportunity to make things right. We can explore alternative solutions such as an exchange for a better fit or a partial refund option to help resolve this matter more conveniently for you. Please let us know how you would like to proceed—our support team is here to assist you every step of the way. Bareroots Footwear Team