Barefoot SpasReviews of barefootspas.com

we bought our hot tub in 2020. a ml77. for some reason, i could not find any paperwork or manuals at my house. I called customer service and spoke to Ashley, who was great. i had questions, regarding the manuals, the drain connect(which mine does not have), and refill process. Yes, we've done it all before, but it is not a regular routine. ashley wasn't sure about the drain plug and had to ask someone else. She called back within two hours and left a voice with the info then sent an email with covering the same info with a pdf of the manual. Thank you Ashley!

Process is great. Wish less expensive :)

My order came quicker than I expected.

Company shipped me wrong items. I called and they sent me the correct items at no cost to me. Thanks.

This Company is a NIGHTMARE to say the least. PLEASE buy elsewhere. Their Customer Service is beyond Terrible. They are Rude when you actually are able to get through to someone. Their Spa Product is beyond Terrible. Mine was delivered broken and its been almost 3 months and no response and no fix. The father /son sales team is nothing short of a scam. Besides being delivered broken they said the product does not need chemicals which was a total lie. This was the worst purchase of my life. The government should step in and shut them down for good. In doing research This company has shut down and reopened under a new name several times. PLEASE stay away at all cost.

We were having an issue with spa cover that came with our new 8x8 Barefoot fitness spa, purchased 6/29/24. Was wrong size and damaged. On 7-24-24 Richard Perkinson delivered the correct fitness spa cover. Richard was very professional, called us 30 minutes before he came. Very Good Customer Service.

Received ordered products. Thank you.

I purchased this hot tub in March of 2021 at a Hot Tub Blowout Sale in Binghamton, NY. It was delivered in August of 2021 and had all the electricity and water delivered in September. In February of 2022, the heater went bad in it. Called to report my issue and they contacted one of their techs to come and look at it. It took over a month before he could get there. After fixing that problem in April, it worked until March of 2023 when the Ozone started leaking. I called again, which is like pulling teeth to get someone to answer the phone and even after leaving several messages and no call backs. In May I was finally able to get through to someone after calling pretty much everyday for 2 months, NO JOKE!!! I spoke with Anthony and he informed me that the Ozone was not under warranty and that I was responsible for the $600 part. So 18 months in, I have had two major issues. I was finally able to get the Ozone in September of 2023. Had it installed and sure enough in February 2024, the Ozone started leaking again, which basically empties the hot tub. I tried calling several times over the next couple of days and once again no one would answer. Finally I was able to get a hold of someone to explain the situation. I talked to Mari about my situation and after putting me on a brief hold, she came back and told me that they do not have warranties on parts and that I would be responsible for the $600 part once again. I literally could not believe what I just heard. To sum this up, I would not purchase a Hot Tub from this company. Their customer service is well below par, the quality of product they are putting out is not great and they definitely do not stand behind their product. I would stay away from this company at all costs. Buy local even if it costs a little more because it will save you a lot of headache and most likely will receive much better customer service than here. I wish I would of spent my $12,500 somewhere else and not this place.