Barefoot SpasReviews of barefootspas.com

Recently bought a hot tub during a local promotion. Hot tub was delivered with in the time frame I was promised the tub. Once the tub was sit up a circulating pump runs continuously. When I called customer support I was giving the run around for two days. Finally I was told that pump runs continuously so it keeps the water a lot cleaner. That way you save money on chemicals. I have had more than one hot tub and this is the first one that I have seen this feature and I could not find anything in the manual to show this happens. The trade off is a saving on chemical to pay for higher electric bill?

Fast shipping on my order!

Received order in a timely manner and all items were correct.

Richard was our salesman ….. great liar and a complete jerk once his money has been made …. He sold us a blemish model , 12 grand out the door , and never mentioned to us once it was a flawed tub. Great deal! Yeah RIght ! When I called him wondering why a repair man was at my house this morning and why I wasn’t notified he was coming after 2 weeks of the run around and no responses he claimed it wasn’t his job to tell me . When I asked him why we weren’t told it was a blemish model or shown the flaws he claimed again not his job or his problem….. He was rude and took no accountability. The sales manager Jason Haas was kind but did nothing to rectify the situation. We were basically told suck it up and no returns when he bothered to respond at all . He did promise us a new cover to replace the one he sent with a broken zipper … but apparently he isn’t allowed to do that and we did not receive one .This company is the most unprofessional business I’ve ever had to deal with . At this point I am not even really sure what their “jobs” really are . I pray that when we actually get it hooked up and ready to run there are no problems as just getting small issues taken care of has been a nightmare! They are out for money and that is all . Be prepared to be lied to , disrespected, and ultimately stuck with something you hope never has any issues . Professionalism and Customer Service are non existent . I think the whole staff needs to have a meeting and discuss what their “jobs” are because apparently none of them have any ! …… Keep the link to the review they basically make you do giving them 5 stars before you walk out the door available because I am 100% convinced you will be making changes shortly after you receive your purchase !

Prompt delivery of the filters 👍

I had to call customer service and it was fix right away. Thanks you

I have been trying for weeks to get support to purchase replacement parts and the customer service has been no help. I will gladly pay for the parts, however, no one responds. You would be a fool to purchase a Barefoot Spa. i SENT THE FIRST REQUEST BACK ON 8/12/2024 AND YOU WOULD THINK THAT i WOULD HAVE HEARD BY NOW

Called Barefoot Spa Co hoping to get some help with a rusting grab bar and the headrests that the color has come off of. The spa is 18 months old, and cost 10K. Barefoot let me know that niether of the problems we have are covered under any kind of warranty. I find it shocking that this company builds hot tubs with a material that is part of the INTERIOR of the tub that they know will rust?? They recommended I get some CLR... Or, of course, I could purchase replacement parts from them.