Barefoot SpasBarefoot Spas is one of America's leading hot tub and swim spa brands. Manufactured in Chesterfield, Virginia, our diverse product line is sure to have the perfect spa, hot tub, or swim spa to meet your family’s needs and budget. We are family-owned and operated and have been working together for years to bring joy and relaxation to the backyards of our neighbors far and wide.
Barefoot Spas (barefootspas.com) has 280 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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George S.
Ordered 3 bottles of chemicals for my spa. 2 bottles came in the mail. There should of been a note or email stating the other one was on back order. Called and left a message no response. Finally today they answered and said they were out and I should have it next week.
J M.
I bought a spa about 15 months ago. The purchasing experience was great. Less than a year later I sent pictures of my head/neck rests because they are peeling and flaking and falling apart. They claim it is because of improper chemicals and refused to send me new head rests. BTW, the barefoot spa I have is supposed to be a chemical free system. So, I stopped that fight and ordered new head/neck rests from the website. On the website, only the small was labeled as out of stock. I am more than 30 days since the order has been placed and still have not received my order. The company has not reached out to me at all to tell me that the head rests are not in stock and waiting on shipment from the manufacturer. I called again and the customer service lady was very rude and not willing to help when I asked for consideration for their delays. She actually hung up on me and could care less to help me out other than telling me that they are on order and there is no ETA for them at the warehouse. I am no trying to seek formal consideration for their delays and lack of professionalism.
Annette R.
2nd time I ordered the shock and the lids were off and lost shock. This shipment 2 of the lids came off and lost the shock. I sent an email to customer service and to the order e-mail and never heard back. I even stated that the UPS driver marked the shipment as spilled contents.
JEFF L.
The product is fine. The shipping is too expensive (and you HAVE to used UPS), and takes WAY too long. I live 4 miles from the company address, and the item took almost 2 weeks to get to me. I'd rather pick it up (which currently is not an option.)
Elaine W.
Very unhappy with this purchase. Within months of delivery the low pump kept locking up. When it would not release they sent a technician who replaced the spa pack. We purchased in March 23, spa pack took a month to get and was finally replaced in August 23. Same issue started occurring in March of 24. Locked up completely in May and was told by customer service that it would be $150 to send tech out and that the part was no longer covered even though their warranty states 5 years on electrical equipment. Was told parts only covered for a year. This replaced part didn't even last a year. This is my 6th hot tub and my husband and I both DEEPLY regret this purchase. Worst hot tub EVER!!!!
Karen R.
Easy to order (swim spa filters) but expensive shipping charges and took a week to receive
Jen
Didn't respond to emails regarding slow order fulfillment. Sent another email cancelling order and they sent it anyway.
Colin B.
The sales staff clearly explained the features of different types of spas. After we made our purchase, the customer support center was able to field questions. The electrician had when installing our hot tub. We’ve used it for six months now and are absolutely delighted with the performance of the tub. It’s easy to operate and very comfortable inside. We are so glad we made this purchase!
