I’m mainly playing Lightning Roulette and Sweet Bonanza here. The website loads quickly, it's easy to get around, and the welcome offer applied without any issues. Already cashed out once overall smooth and trustworthy.
Response from BankrollaDec 13, 2025
Hi Mia,
Thank you for the great feedback! We’re happy to hear you’re enjoying Lightning Roulette and Sweet Bonanza, and that the site experience has been smooth, fast, and easy to use.
It’s also great to know your welcome offer applied without any issues and that you’ve already cashed out successfully — that trust means a lot to us.
Thanks for playing with Bankrolla, and we wish you many more fun sessions ahead!
Yours,
Bankrolla Team
DY
dylan
Scam company Avoid
Scam company. They locked my account with over $4,000 in it because i "violated the terms" when i did nothing wrong. They are refusing to issue my redemptions or process refunds on my credit cards.
CT
Cecil T.
Stole 2k from me
Stole 2k from me, don’t take their offers and win or they will keep it if it’s a large amount.
CD
Cjrays Desire B.
So they get three stars because the…
So they get three stars because the customer service is one of the best I have ever had. But I have been waiting on my winnings for a while now I gave them everything they needed and my account had been approved. I will let you know with update once I receive my redemption.
Update they did come through grrat place to play just slow on redemption
Response from BankrollaDec 13, 2025
Hi Cjrays,
Thank you for taking the time to share your experience — we’re really glad to hear that you’ve had such a positive experience with our customer service.
We understand how frustrating it can be to wait on a redemption, especially after your account has already been approved and all required information has been provided. While many redemptions are completed quickly, some can take a bit longer due to review volume or final processing steps.
If you’d like, please reach out to us via Live Chat or email with your account details, and we’ll be happy to check the status of your redemption and make sure everything is moving forward.
We appreciate your patience and look forward to your update.
Yours,
Bankrolla Team
HB
H B.
Luis loves Bankrolla💕💕💕
I enjoy Bankrolla, 👍.There is no withdrawal restrictions except for enough amount to.And they speedily at their redemption process.
💕💕💕💕👍LOVE,LUIS
Response from BankrollaDec 13, 2025
Hi Luis,
Thank you for the love and support! We’re so happy you’re enjoying Bankrolla and that your redemption experience has been fast and smooth. We really appreciate you being part of our community!
Yours,
Bankrolla Team
MW
Matthew W.
I joined primarily for the welcome …
I joined primarily for the welcome offer and gave Book of Dead a shot. Got a couple of wins, and the redeem were quick. Games are fair, interface is simple really happy with the platform.
Response from BankrollaDec 13, 2025
Hi Matthew,
Thank you for sharing your experience! We’re glad the welcome offer applied smoothly, you enjoyed our game selection, and that your redemption was quick. It’s great to hear the games felt fair and the platform was easy to use — that’s exactly what we aim for.
Thanks for playing with Bankrolla!
Yours,
Bankrolla Team
LC
Louie C.
BankRolla feels like it’s built for…
BankRolla feels like it’s built for actual people, not just flashy ads. The whole experience is straightforward sign up, play, redeem, done. No unnecessary steps or confusion. That’s how it should be.
Response from BankrollaDec 13, 2025
Hi Louie,
Thank you for the great feedback! We’re really glad to hear that Bankrolla feels straightforward and built with players in mind. Making the experience simple — from sign-up to play to redemption — is exactly what we aim for.
We appreciate you taking the time to share this and hope you continue to enjoy your time with us!
Yours,
Bankrolla Team
YM
Yvonne M.
Bankrolla is a difficult casino…
Bankrolla is a difficult casino platform that has an issue of harassment about verification. I tried to redeem approximately $200 after I submitted my redemption request because Bankrolla kept denying my request. Come to find out through the verification the Bankrolla Casino denied me once again a redemption because of a bank card for which they claim I purchased a package from recently. The bank card they are claiming I used has been closed for a year or two, closed I say, but one of their customer service phishing man or phishing woman wants a copy of this card. Not only that I haven't been affiliated with Bankrolla Casino for about a year or so and they deny being shady about having information of a card that I never used at their Casino. I am trying one more time to redeem one more time and if it doesn't get verified I am going to have them black balled! They are phishing!
Response from BankrollaDec 13, 2025
Hi Yvonne,
Thank you for sharing your experience. We’re sorry to hear that this situation has been frustrating.
We want to clearly state that Bankrolla does not engage in phishing and we never request full card numbers, PINs, or sensitive banking credentials. Any verification requests are made strictly to protect account security and to comply with our internal policies and Terms & Conditions.
In some cases, during a redemption review, our team may need to verify ownership of a payment method that appears in the account history — even if that card is no longer active. This is a standard security measure designed to prevent unauthorized activity and protect both players and the platform. If a card is closed, we only request limited proof, such as confirmation from the bank showing the card is closed, with sensitive details masked.
We also want to clarify that verification requests are handled by a coordinated team. If multiple agents were involved, this was to ensure accuracy — not to pass responsibility or delay the process.
If you’re willing, we’d appreciate the opportunity to review your case again and make sure everything is handled clearly and fairly. Please reach out to us via Live Chat or our official support email, and reference your Trustpilot review so we can locate your account quickly.
Your feedback is important to us, and we take concerns like this seriously.
Yours,
Bankrolla Team
