DO NOT USE THIS SITE. THEY STEAL YOUR MONEY.
I made $311 dollars worth of purchase and ended up winning a total of $555. I have attempted to withdraw my winnings three times and have spoke to support multiple times who all have assured me I would receive my funds. It has been a month trying to withdraw my funds. I received an email this evening stating that I have violated there terms "Your gameplay during the reviewed session was found to fall under prohibited use as described in Clause 11(b), which prohibits excessive, abnormal, or otherwise unsustainable use of the platform." They have since taken ALL of my money from my account and have refused to give me my initial deposit back. They will happily take your money when you lose. However IF you win, they will not let you withdraw and will claim you broke a rule. To be clear I used my funds and their bonus funds and won multiple hands of blackjack and then TRIED to withdraw MY money. They STEAL from you. Please do yourself a favor and do not deposit money, you will not get it back even if you win.
Response from BankrollaMay 15, 2026
Hi Shaun,
Thank you for taking the time to share this, and we are truly sorry for the frustration and distress this situation has caused.
We want to acknowledge your experience directly. When a gameplay review results in an account action under our terms of service, we understand this feels devastating — especially after receiving reassurances from our support team. We sincerely apologize for any inconsistency in the communication you received.
Clause 11(b) exists to protect the integrity of the platform, and account-level decisions made under this clause are reviewed carefully. If you believe the determination in your case was made in error, we genuinely encourage you to formally request a review through our support team with any relevant details about your gameplay.
We take every case seriously and want to ensure our processes are applied fairly.
Best regards,
Bankrolla Team
BB
Ben B.
Do not give them your money!
Do not give them your money! They redeemed me once but after I won over $300 they cancelled my redeem. They told me there was nothing I could do about it since I bought GC, not SC. All I did was play roulette and got lucky.
Response from BankrollaJan 25, 2026
Hi there,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that this situation has been frustrating.
We’d like to clarify that BankRolla operates as a regulated social sweepstakes casino, and all redemptions are reviewed in line with our Terms & Conditions and verification requirements.
As no account-specific details were provided in your review, we’re unable to verify the situation or assist further at this time. We encourage you to contact our support team directly so we can review your account and address any specific concerns. We’re always happy to investigate and provide clear explanations where possible.
Kind regards,
The BankRolla Team
JK
Jeremy K.
Fraudulent site
Fraudulent site. I purchased SC and got paid out in the past with no issues. Today my $498 redemption that I have been waiting for since December 27th was cancelled. I did not break any of the sweepstakes rules they mentioned, I simply made a purchase, won, and went to redeem. They refused to give me any real reason as to why they rejected my redemption and took away all of my $498. I’ve been using sweepstakes casinos very avidly and any good site will pay you with no questions asked. This site WILL find a way to eventually not pay you and I don’t want sweeps users like me falling victim to it. I reported them to the FTC and will be getting my purchases back from my bank totaling in $401 so it won’t be a loss for me at the end, but it’s not worth the stress. STAY AWAY FROM THESE SCAMMERS. I will update my review when I hear back from FTC and get my money back. Nothing they reply is going to change that they are scammers and will find a way to take your money. USE REAL SITES THAT DONT SCAM
Response from BankrollaMay 15, 2026
Hi Jeremy,
Thank you for sharing your experience, and we understand how upsetting and stressful this situation has been.
We take redemption cancellations very seriously, and we want to be transparent: account and redemption reviews are conducted based on platform terms and compliance requirements. When a redemption is cancelled, there is always a reason on file, and you are entitled to know what that reason is in clear and specific terms.
We are truly sorry that a clear explanation was not provided to you. If you have not already done so, we strongly encourage you to contact our support team and formally request a detailed explanation and a review of your case.
We value players who have had positive experiences on our platform in the past, and we want to ensure this is handled properly.
Best regards,
Bankrolla Team
SF
Sheryl F.
They declined my redemption saying they don't service the state of Mississippi.
They allowed me to sign up and deposit money several times, but when I tried to redeem; they said they don't service my area... they said my VPN is showing another state and they changed my original state to another state. I will be taking this further....
Response from BankrollaJan 22, 2026
Hi Sheryl,
Thank you for sharing your feedback and for bringing this matter to our attention. We take compliance with state restrictions very seriously at Bankrolla.
If a different state was indicated during registration—such as through VPN usage or other location discrepancies—this can sometimes lead to initial purchases being accepted.
To review the specific details of your account, registration information, and redemption request, please contact our support team directly via live chat or email at [email protected]. We will investigate promptly and assist you further.
Best regards,
Bankrolla Team
IR
isaiah R.
Bank rolla casino is a scam
Bank rolla casino is a scam. I did there verification. I was approved. I won money at the time $130 dollars tried to redeem. They denied me. I tried again. Denied. I emailed them back and forth they asked for more proof. I sent it. Denied. Emailed again. Same thing asked for more. Sent it, denied again. Just the usual run around when a casino refuses to pay you. Don't play there save your money for the good casinos.
Response from BankrollaJan 25, 2026
Hi there,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that this situation has been frustrating.
We’d like to clarify that BankRolla operates as a regulated social sweepstakes casino, and all redemptions are reviewed in line with our Terms & Conditions and verification requirements. In some cases, additional documentation may be requested to confirm eligibility and account security before a redemption can be approved.
As no account-specific details were provided in your review, we’re unable to verify the situation or assist further at this time. We encourage you to contact our support team directly so we can review your account and address any specific concerns. We’re always happy to investigate and provide clear explanations where possible.
Kind regards,
BankRolla Team
CL
christian L.
Proceed with caution
I was able to redeem from them several times. Don't be fooled. First of all, their LLC is listed in Florida which i was able to verify. I was also able to find the name and location of the chief owner and operator of Epic Play Holding Company. That person is located in Lisbon, Portugal. I asked for contact information and was told that I could not obtain that information. I started spending more than I should for someone of my means. I started monitoring my wins and losses very carefully. Just as they will monitor a players spending pattern. The tactics that are used are less than humane. They have a VIP program . I asked 3 different times to have my account closed. The last request included a statement by me telling them that I couldnt afford to lose any more money and that I actually felt sick from the extended hours of game play. In each case, the day after I requested the account closure , I received an email from an agent with a friendly message stating that a gift was prepared just for me. On 2 occasions, 200 extra SC were added to my account . The other time it was 100 SC. IS that promoting responsible gameplay? One time while playing a game, as my balance became low, a message popped up on the screen ( to paraphrase) that said " refill your tank" , a prompt during a game on the screen with my card information. I just left it on the screen figuring it would disappear when in fact the transaction processed without my submission. Sweepstakes casinos are not regulated like traditional gambling sites. They claim a return to player percentage on all games. If one examined the terms and conditions , it states explicitly that the owner/ operator can change the return to player at any time at their discretion. Translate that to when your balance keeps falling, and then as youre about to run out you start winning again. Its a cycle .Coordinated to keep you playing, to keep you in the game.. when I play I only do so with paid bonus rounds . Usually either 20 or 40 SC per round. At least a dozen times my balance fell below 20 SC only to then have a decent round that did nothing more than keep me playing longer.. Increase my screen time.. I ve recorded numerous sessions that I will introduce on a channel soon to be named. I mentioned the RTP. When someone complains of bad luck, the response is always the same. " All outcomes are completely by chance". There will be winning spins and losing spins. If the operation of the casino is performed internationally, this is not accurate . There is whats called compensatory game control which is an alternative to random games of chance. It gives the operator more leverage in arriving at a desired RTP. All of this is public information.
Response from BankrollaJan 25, 2026
Hi there,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your experience became distressing, and we appreciate you being open about how this affected you.
First and foremost, we want to be clear that BankRolla takes responsible gameplay very seriously. Players may request account closure or cooling-off at any time, and such requests are handled in line with our internal procedures and Terms & Conditions. We regret if any communication during that period felt inappropriate or poorly timed, and we understand how that could be upsetting.
Regarding gameplay mechanics and outcomes, all games on our platform are designed to operate in accordance with sweepstakes rules and applicable standards. Outcomes are not manually influenced on an individual player level, and return-to-player figures may vary by game as outlined in our Terms & Conditions. We understand that perceptions can differ, especially during extended play, and we encourage players to take breaks and use available tools to manage their activity.
We also want to clarify that payment actions require user confirmation, and we encourage anyone who believes an action occurred without their intent to contact our support team so it can be reviewed in detail.
We’re sorry to hear that your experience led you to feel uncomfortable, and we genuinely appreciate you raising these concerns. If you are open to it, we encourage you to reach out to our support team directly so your account history and requests can be reviewed thoroughly and appropriately.
Thank you again for sharing your perspective. We wish you the very best going forward.
Kind regards,
BankRolla Team
BC
Bryan C.
Does not want to pay.
Stole my SC
I played the games that they provided, and they said that I "broke their TOS". They then proceeded to take away my SC, and not provide any refunds. I didn't break any terms, nor did I do anything wrong. They just wanted to take away my SC.
Now, they are trying to take down this review, claiming it's defamatory. I can provide proof of what occurred.
Response from BankrollaJan 25, 2026
Hi there,
We’re sorry to see this comment and would like to clarify that BankRolla operates as a regulated social sweepstakes casino and does not engage in any fraudulent activity.
All gameplay, promotions, and redemptions are governed by our Terms & Conditions, which are available on our website.
As no account-specific details were provided in your review, we’re unable to verify the situation or assist further at this time. We encourage you to contact our support team directly so we can review your account and address any specific concerns. We’re always happy to investigate and provide clear explanations where possible.
Kind regards,
BankRolla Team
AB
A B.
Scammer!!!
Scammer!!!! Do not play !!!!!
Response from BankrollaJan 25, 2026
Hi there,
We’re sorry to see this comment and would like to clarify that BankRolla operates as a regulated social sweepstakes casino and does not engage in any fraudulent activity.
All gameplay, promotions, and redemptions are governed by our Terms & Conditions, which are available on our website.
As no account-specific details were provided in your review, we’re unable to verify the situation or assist further at this time. We encourage you to contact our support team directly so we can review your account and address any specific concerns. We’re always happy to investigate and provide clear explanations where possible.
Kind regards,
BankRolla Team
