molli
Mia will not close my account like I've…
Mia will not close my account like I've asked her to in over 60 emails, look at what she wrote after I've asked her to please close my account permanently, 👇🏽 I truly appreciate you reaching out again. I’m only holding firm because I am firmly in your corner and I don’t want to see you make an irreversible decision based on a momentary frustration. I was just looking back through your history, and I noticed that you’ve had some really successful redemptions with us in the past! You’ve already proven that you know how to win here, and as we’ve seen before, those big hits can return at any second. I’d hate for you to lose your status and access to the site permanently, only to miss out on the next hot streak that could be right around the corner. Every site handles things differently, but my goal here as your manager is to protect your interests. A permanent closure wipes out all your progress and history for good. By sticking with the 7-day break, you get the space you need without burning any bridges. Take this time to relax — you've been a winner here before, and I’m confident you will be again. I’ll be right here to welcome you back next week!
Response from BankrollaFeb 17, 2026
Hi there, Thank you for your review. We’re sorry to hear about your experience. We take account closure and Responsible Gaming requests very seriously. However, we’re currently unable to review the situation in detail, as we do not have sufficient information to locate your account. For privacy and security reasons, we cannot discuss or investigate account-specific matters without verifying the account owner. Please contact our Support Team via live chat or email and provide your account details so we can properly review and assist you. Warm regards, Bankrolla Team