Juan P.
I have a pending redemption coming in I…
I have a pending redemption coming in I started off with $150 and I’ve been on a absolute heater on the baccarat grand bonus I’m officially at $3,500 and it’s only allows $1000 per redemption. Probably the slowest process for a redemption process I keep contacting support but they keep telling me I have to verify my information by sending some documents and I send them over and they completely reject it and tell me to resend them over, I don’t know if they don’t want to pay me out or what but this is the longest I have waited for a redemption. I’m hoping they and anyone who reads this keeps this review in mind once you start winning and actually win a good amount of money on this site, Hopefully they also see this and contact me to so I can redeem my money and give me a smoother process on my redemptions… I initially won my first $1000 and have been waiting to verify my documents that they keep rejecting! 04/20/2026 this is an update, I once again got my documents rejected and won’t receive my money, I won up to $3,500 believe it or not and at this point I’m done with this website my documents are clear I send them everything they need to verify my account its probably because i won too much for them to pay off, this is probably the first time someone ran up $3,500 off $40 bucks. And they are going me the hardest time to redeem the money. This is probably the longest I’ve waited to verify and redeem my money just got them to keep telling me NO. If anyone’s this don’t get your hopes up about the money you have won everyone that wrote a “good review” we’re paid off bots they use to make it seem like it’s a good website but as you can see how everyone else has a problem redeeming money so am I. WORST STUPID SWEEP STAKE CASINO THERE IS!!! Don’t trust these scammers!
Response from BankrollaApr 27, 2026
Hi Juan, Thank you for taking the time to share your experience in such detail. We are truly sorry for the difficulties you have faced with the document verification process and the delays in processing your redemption. We want to assure you that Bankrolla is committed to paying out all legitimate winnings. Document verification is a required step to protect all players and comply with our security policies, and we understand how frustrating repeated rejections can be. We would like to personally assist you in resolving this matter. Please reach out to our support team directly so we can review your documents and work to get your redemption processed as quickly as possible. We take all feedback seriously and hope to turn this experience around for you. Best regards, Bankrolla Team