They Will not close your account. I would know I’ve been trying for weeks.. they make you take a 24 hour break then a 14 day break then it all starts back over.. all I do is talk in circles with support.. it is absurd I’m basically begging them to close my account and they ask over and over is this your final decision and then BAM back to a break link for various times.. literally the worst customer support I’ve ever experienced… CLOSE MY ACCOUNT!
Response from BankrollaMay 11, 2026
Hello DvB,
We’re sorry to hear about your frustration and understand your concerns regarding the account restriction process.
Please note that your account is currently placed on pause under our Responsible Gaming procedures. In accordance with our Responsible Gaming and Sweep Rules policies, cooling-off and self-exclusion requests must follow specific mandatory steps and timeframes designed to protect players and promote responsible gameplay.
You can review our Responsible Gaming Policy here:
https://bankrolla.com/static/responsible-gaming-policy
If you still wish to proceed after the current restriction period ends, our support team will continue assisting you in accordance with the applicable policies and procedures.
Best regards,
Bankrolla Team
AA
Anon A.
The games don't feel right
My experience has Changed. I gave Bankrolla a second chance and I must say it is now my favorite Online Platform. Whoever is running that place my hats off to you I have seen a great deal of improvement in the overall experience with your site. I love how quick and polite the care staff is aswell. Ill keep you updated on my first redemption which is currently in review but I expect everything will be fine.
Response from BankrollaMay 8, 2026
Hi Anon,
We’re sorry to hear that Bankrolla did not meet your expectations. We understand that every player has personal preferences when it comes to game style, promo features, and overall gameplay experience.
At Bankrolla, all games operate using certified RNG (Random Number Generator) systems provided by licensed game providers to ensure fair and compliant gameplay. Game outcomes and game performance are not manually controlled or adjusted.
We appreciate you giving our platform a try and sharing your feedback. Player input helps us continue improving our game selection, promotions, and overall experience for the community.
We hope you may consider giving Bankrolla another chance in the future as we continue expanding and improving the platform.
Yours,
Bankrolla Team
RM
Rosario M.
It's funny I won money for the first…
It's funny I won money for the first time on this site. All of a sudden I was blocked from my account and was told I had multiple accounts which thas completely untrue. Than my winnings got rejected. Seriously this site is a scam.. if I could id put zero stars
JY
jebadiah Y.
DO NOT DEPOSIT
5/6/26 Update: now 10 days without payment. Will update accordingly.
Do Not deposit onto this platform. They pay the first redemption so that you think it's legit then just keep telling you it's coming. I have two diff pending redemptions for 2000 and have deposited way more than that. They have been pending for 8 days and every day they tell me it's in the final stage, with the payments team. The support is AI and a joke. The site is owned by Epic Play Holdings Inc 1287 E Newport Center Dr., Deerfield Beach, FL 33442 Fl, registered agent Nikolay Kot. I currently have requested formal investigation by Broward Co. Consumer protection, FTC, and notified the FBI's IC3 Florida division. Due to the amounts deposited my requests are prioritized however I highly recommend you all do the same to show the pattern of abuse they operate with.
Response from BankrollaMay 8, 2026
Hello Jebadiah,
We understand how frustrating redemption delays can be, especially when waiting for larger requests, and we appreciate you taking the time to share your experience.
At Bankrolla, all redemption requests are subject to standard review and verification procedures in accordance with our Sweeps Rules, Terms & Conditions, and compliance obligations. Processing times may vary depending on account activity, verification status, payment provider response times, or additional review requirements.
We would also like to clarify that Bankrolla does process valid redemptions for eligible players, and redemption reviews are not handled differently based on whether it is a first or subsequent request.
We are sorry to hear that you felt unsupported during this process. While we do use automated tools to help manage support volume efficiently, our payments and compliance reviews are handled by real teams working to ensure account and transaction security.
We take all customer concerns seriously and fully cooperate with any appropriate regulatory or consumer inquiries. If your redemption is still pending, we encourage you to continue working directly with our support team so the relevant department can provide updates specific to your account review.
We appreciate your patience and feedback as we continue improving both our payment operations and customer support experience.
Kind Regards,
Bankrolla Team
BB
Bobby B.
It is a scam!
It is a scam! They will not pay out! Lie after lie hoping you will cancel your withdrawal! Again will not pay out!
RS
Robert S.
Scammy
Scammy, scummy, horrible. I would not touch this site with a ten foot pole.
UPDATE AFTER THEY RESPONDED TO THIS REVIEW - STILL GHOSTING ME.
Customer service will just close chats with you after not answering your questions. They denied my redemption of $125 after 6 weeks, claiming that I had a second account, but I do not. And nobody has access to my personal information for stuff like verification, so this raised a huge red flag to me. It seems that if they do not want to pay you out, that is their response. If they said they didn't like my playstyle or even that they didn't want to pay me out for some other reason, cool, I can accept that. But the false BS claim of me having two accounts is something I believe they use and will use on others whenever they try to actually redeem their honestly earned winnings.
UPDATE: After having ANOTHER customer service rep close the chat on me, I was kicked out of my account. I attempted to log back into my account, and it said my account was blocked. (Not shocked, just adding to the scummy scamming that they are doing)
Response from BankrollaMay 8, 2026
Hi Robert,
We’re sorry to hear about your experience and understand your frustration regarding the redemption review and account status.
At Bankrolla, account reviews related to verification, linked account activity, or compliance checks are conducted in accordance with our Terms & Conditions and Sweeps Rules to help maintain a fair and secure platform environment for all players. These reviews rely on multiple security and verification factors, and decisions are not made arbitrarily or based simply on redemption requests.
We would also like to clarify that for security and privacy reasons, our support team may not be able to disclose all internal review methods or account protection measures in detail.
That said, we sincerely apologize if your interactions with support felt dismissive or unresolved. Closing chats without properly addressing player concerns is not the experience we aim to provide, and we appreciate this feedback being brought to our attention.
If you believe your case requires additional review, we encourage you to contact our support team from your registered email address so the appropriate department can re-evaluate the matter and provide any available clarification regarding your account status.
We take all player concerns seriously and remain committed to maintaining a secure, compliant, and fair sweepstakes platform experience.
Kind Regards,
Bankrolla Team
JO
joe
**SEEK LEGAL COUNCIL
**SEEK LEGAL COUNCIL, FORCE THEM TO BE COMPLIANT. A SIGNED TOS DOES NOT APPLY TO THEFT, ILLEGAL IS ILLEGAL**
redemption pending since March 18th, still nothing yet.
I have deposited thousands upon thousands into this site. At first redemptions were relatively smooth period now that I want to redeem the rest of what I have which is around 5000 they are making every excuse that they can not to honor my redemption which is currently 950 out of the 5000 that I have total. They are cash poor and have no liquidity the only hope they have of actually paying people out is if new suckers come in pay a bunch and lose their money even then I'm not sure if they'll pay. They'll be receiving a call and a letter from my lawyer it has been way too long and they need to follow their own rules in regards to how redemptions are supposed to go. I encourage all of you to seek legal counsel especially those of you who have been waiting over a month or more this is not ethical nor is it moral
**SEEK LEGAL COUNCIL, FORCE THEM TO BE COMPLIANT. A SIGNED TOS DOES NOT APPLY TO THEFT, ILLEGAL IS ILLEGAL**
**UPDATE**
A few days after i posted this my account was terminated and all of my 5000sc was confiscated. seems like they retaliated. i have tried to contact you calmly and in good faith but all i get is a stone wall and teh same repeating message which has vert little defensible substance to it. take this as a chance to make things right. I had what i had legitimately and a good portion of it is principal. if you want to talk, lets talk. i want to resolve this but i told bankrolla before that i wont put up with bankrolla itself not following its own rules.
update: 8/14/2026
My previous review was originally posted on April 28, 2026 regarding a long-pending redemption. Between that date and May 8, 2026, my account was terminated and the full balance was confiscated. Bankrolla then replied to the review on May 8, after the account had already been closed.
The timing is extremely suspicious and consistent with retaliation for publicly documenting the delayed payout.
I have now engaged legal counsel and am actively pursuing formal action regarding both the unpaid redemption and the subsequent account closure. All records, timelines, and related documentation have been retained and provided to counsel.
Response from BankrollaMay 8, 2026
Hi Joe,
We understand your frustration regarding the length of the redemption review process and appreciate you sharing your concerns. Waiting for updates on a pending redemption can understandably be stressful, particularly for larger requests.
Bankrolla takes redemption processing, account security, and compliance obligations seriously. All redemption requests are subject to review procedures outlined in our Sweeps Rules and Terms & Conditions, which may include verification checks, account activity reviews, and payment provider processing requirements. Processing times can vary depending on the specific circumstances of an account.
We would also like to respectfully clarify that Bankrolla does not withhold valid player redemptions based on losses, winnings, or personal preferences regarding gameplay activity. Claims regarding liquidity issues or intentional non-payment do not reflect our operational policies.
We recognize that you are dissatisfied with the communication and timeline surrounding your case, and we sincerely regret that your experience has led to this level of frustration. Our team remains available to continue reviewing your account and provide updates through the appropriate support channels.
Bankrolla fully respects every customer’s right to seek independent advice or pursue formal channels if they choose to do so, and we remain committed to operating within applicable rules, procedures, and compliance standards.
We appreciate your feedback and remain committed to improving the overall player support and redemption experience.
Kind Regards,
Bankrolla Team
ME
mellowyelloe
Only rating 2 stars for my initial…
Only rating 2 stars for my initial experience, because it was great. Started off with great deals on coins. I spent several thousand on purchases verified and redeemed without issues. Now for the bad. The great deals are now gone, which is understandable theres no way that they could stay in business giving 40% free coins. Towards the end of February-begining of March, I'm still waiting on a redemption. They rejected it the first time, with a "technical issue" excuse. Then, I resubmited the redemption and after a week or two I had an extremely misleading popup that I clicked on causing my redemption to be canceled. On March 21st I resubmited again. Still haven't received. I received a message from a "via manager" saying it was in process and gave me a bonus. I've since did a live chat and messaged support, both with a "it's being processed" excuse. They aren't processing it, they're hoping I'll forget about the $1800 they owe.
I was making weekly purchases after I'd get my redemption, because to took about a week. But you can only redeem $1k at a time so it seemed pointless to have much more than $1k racked up.
Don't spend any money here unless you only plan on coming out negative. They dug themselves into a hole with "too good to be true" promotions and now they're ruining all the average things they had going for them.
UPDATE: They processed the first $1k. Now we'll see about the remaining $855. I'll update again later.
Update 2: they processed my last redemption pretty quick, and replied to this review the same day. I feel 3 stars is now justified. Now that that is all done, if I make any more redemptions we'll see how it goes.
Response from BankrollaMay 8, 2026
Hi Mellow Yelloe,
Thank you for taking the time to share such detailed feedback about your experience with Bankrolla. We appreciate you acknowledging the positive parts of your early experience with the platform, and we also fully understand your frustration regarding the redemption delays and communication concerns you described.
Redemption requests at Bankrolla are subject to review and processing procedures in accordance with our Sweeps Rules, Terms & Conditions, payment provider requirements, and account security measures. In some cases, technical interruptions, verification reviews, or processing queue delays may impact timelines longer than expected.
We also understand how frustrating it can be when a canceled redemption or unclear platform notification creates confusion during the process. Feedback regarding user experience, communication clarity, and support interactions is extremely valuable to us and is continuously reviewed internally.
We would like to respectfully clarify that promotional offers and coin packages may change over time based on platform campaigns, availability, and operational considerations. These changes are separate from redemption review procedures.
We are glad to see that your first redemption request has now been processed, and we appreciate your patience throughout the review period. If there are remaining pending requests on your account, our support and payments teams will continue handling them according to the applicable review procedures.
Thank you again for your feedback, as it helps us improve both the player experience and our communication processes moving forward.
Kind Regards,
Bankrolla Team
