My biggest complaint about this online casino is the time it takes for a redemption. That and the limit on the amount that can be redeemed. Clearly it's designed to have people respend their winnings instead of cashing them out.
Response from BankrollaMay 15, 2026
Hi Widgee,
Thank you for taking the time to share your feedback — we genuinely appreciate the honesty.
We understand the frustration around redemption times and limits. We want to be transparent: processing timelines and redemption limits are part of our standard compliance structure and are applied consistently across the platform. They are not intended to discourage players from cashing out, but rather to ensure responsible and secure processing for every redemption request.
We are always working to improve the experience and your feedback helps us do exactly that. If you have an active redemption or a specific concern, please don't hesitate to reach out to our support team — we're happy to help.
Best regards,
Bankrolla Team
BR
Bradley
Overall excellent casino
Overall excellent casino. Great vip manager Mia!!. Excellent variety of games quick payouts just an overall solid casino
Response from BankrollaMay 15, 2026
Hi Bradley,
Thank you for the fantastic review — this truly made our day!
We're so glad to hear you're loving the overall experience at Bankrolla, and a special shoutout to Mia! We'll be sure to pass along your kind words — she'll be thrilled to hear it. Having a great VIP manager makes all the difference, and we're proud to have her on the team.
Thanks for the love, and we look forward to keeping the experience excellent for you!
Best regards,
Bankrolla Team
JS
James S.
Impossible to redeem
Had no issues with site until recent change regarding redemtions. Now this site is not worth wasting your time. You need to win like $300 to be able to redem $100. I won a combined total of over $500 and was only able to redem $135. Just seems like a complete was of time and money.
Response from BankrollaMay 15, 2026
Hi James,
Thank you for sharing your experience, and we're sorry to hear about the frustration you've encountered.
Redemption eligibility and limits are outlined in our platform's terms and conditions, and we understand that changes to these policies can feel unexpected, especially when your experience has been positive up to that point. We genuinely appreciate your loyalty and the time you've invested in the platform.
We'd encourage you to reach out to our support team directly so we can review your specific account situation and clarify what options may be available to you. We value your experience and want to make sure your concerns are fully heard.
Best regards,
Bankrolla Team
NM
Nina M.
They have updated their payout process
They have updated their payout process. I could only withdraw less than half of what I won. Everytime before I was able to withdraw all my winnings, but now it's changed. I don't like the new payout process.
Response from BankrollaMay 15, 2026
Hi Nina,
Thank you for sharing your experience, and we're sorry to hear that the recent changes to our payout process have been frustrating for you.
We do periodically update our redemption policies as part of our ongoing compliance and platform management efforts, and we understand that changes like this can feel unexpected, especially when the previous experience was different. We sincerely apologize for any inconvenience this has caused.
If you'd like more clarity on how the current redemption limits apply to your account, please reach out to our support team directly — we'd be happy to walk you through everything and ensure you have the best experience possible going forward.
Best regards,
Bankrolla Team
BE
Brandon E.
Slots don't go into bonus round
Slots don't go into bonus round. You lose way more money, then what you have spent to play.
Response from BankrollaMay 15, 2026
Hi Brandon,
Thank you for the feedback — we're sorry to hear about the experience you've had with the slot games.
We want to clarify that all games on Bankrolla use certified RNG (Random Number Generator) technology, which means bonus rounds and outcomes are determined randomly and cannot be guaranteed to trigger at a specific frequency. That said, we take gameplay concerns seriously and want to make sure your experience is as enjoyable as possible.
If you noticed a specific technical issue with a particular game, we'd encourage you to reach out to our support team with the details — our team will look into it right away. We appreciate you sharing this and hope we can turn your experience around.
Best regards,
Bankrolla Team
AN
Andrew
Be advised
Be advised ! This platform is as shady as they come. They only pay you a portion of how much you deposit. You will lose everytime. I deposited 300 and won 600. When I went to redeem, only 230 was available period. I even played it through 5x and thats it. Your not getting the rest. Customer service is trash and there ready to rolla your bank right out from underneath you.
Response from BankrollaMay 15, 2026
Hi Andrew,
Thank you for your feedback, and we understand your frustration.
We want to clarify that redemption amounts are determined by our platform's terms and conditions, which include promotional play-through requirements. The available redemption balance on any account reflects what has been earned in accordance with those terms. We do not withhold funds arbitrarily.
We are sorry to hear that your experience with our customer service team did not meet your expectations — that is something we take seriously and continue to work on improving.
If you have outstanding concerns about your account, we genuinely encourage you to reach out to our support team so we can review the details and address your situation properly.
Best regards,
Bankrolla Team
RC
Reid C.
Honestly pretty good site a bunch of…
Honestly pretty good site a bunch of games and it was one of the only sites I’ve played besides the big names that my redemption was literally instant only issue is the play through amount to be able to actually cash out is insanely high besides that site’s pretty solid
Response from BankrollaMay 11, 2026
Hello Reid,
Thank you for your honest feedback and for giving Bankrolla a try!
We’re really glad to hear you enjoyed the game selection and had a smooth instant redemption experience — that’s exactly the kind of experience we aim to provide.
We also appreciate your comments regarding the playthrough requirement. Player feedback like this is valuable to us, and we’re always reviewing our systems and promotions to improve the overall experience.
Thanks again for your support, and we hope to keep bringing you even more fun and rewarding gameplay!
Best regards,
Bankrolla Team
CA
Cathy
DO NOT play on this platform!!
DO NOT play on this platform!!!
Update 5-18-2026
Bankrollas "team" responded to our review and suggested we reach out to "support" to request a formal review regarding the ridiculous second account accusation. This was already requested on 5-1-2026 along with proof/info about said second account when "Chloe" said "your account has been closed, you're not getting your winnings and Bankrollas decision is final. We were unable to include a screenshot of this correspondence but have the chat log along with the daily requests for redemption updates and Bankrollas admission of amount of winnings owed. We also have chat logs of Bankrolla suggesting to play more to expedite the redemption after waiting 3 weeks! The suggestion to reach out to "support" to "formally review" this situation is ridiculous. The only resolution is to pay out winnings. It's very simple. We stand by our suggestion of shutting this platform down and will not be wasting time going in ENDLESS circles with support again.
4/2/2026
DO NOT PLAY ON THIS PLATFORM!
My friend, a disabled US Veteran unfortunately got involved with them and what a TERRIBLE SHAME it has been! We have spent the last 6 plus weeks trying to gets his redemption! Easily 100 plus hours and the most ridiculous customer service, delay tactics and excuses we have ever seen! Starting with 3 weeks of document battles (all submitted the exact same way to LEGITIMATE sites who accept and pay - but not good enough for BANKROLLA), finally got them to start processing redemption and another 3 weeks more excuses. We checked with them multiple times a day. PHILL, CHLOE, DAVID, MIKE and "THE TEAM" were always reassuring with their scripted, bot-like responses but really were not working to help us. Finally, they said there is no redemption because he had two accounts which is not the case. He transparently changed his email with "Phill" early on in this insanely frustrating and time consuming process. They used that to say he had two accounts. When asked for proof of the 2 "verified" accounts they said their decision is final! The sad irony is that it took what sermed like 2 years to verify his one account. Verifying 2 accounts isn't possible! This company needs to be SHUTDOWN! Sadly, we can only imagine the many trusting seniors and people on fixed incomes they are scamming daily. Those that don't have advocates or the tech savvy to try to get them to do the right thing. BANKROLLA please DO NOT respond with some sad and offensive scripted response about "looking into this" or "forwarding this info to the right team" or my favorite ..... "we are sorry for your experience"! Yeah, you are all sorry alright and for the couple of humans working there ....Karma is a B*tc*! Dear ATTORNEYS (class action or otherwise), these people need to be shut down. We have all emails, chats and screenshots showing their continued fraud and scam tactics and would be glad to help remove these bottom dwellers! Please respond in comments so we can connect. We are in Florida (allegedly like bankrolla although they could never provida a "physical, business" address).
Response from BankrollaMay 15, 2026
Hi Cathy,
Thank you for taking the time to write this review. We read it in full and we want to respond with the seriousness it deserves.
We are genuinely sorry for the experience described here. A six-week process with no resolution, confusing document requirements, and ultimately a denial based on an account duplication claim — we understand why this has caused such deep frustration, and we do not take that lightly.
Regarding the two-account concern: we understand this is being disputed, and we want to assure you that account reviews of this nature can be formally escalated. If you have documentation showing this was a single account with an email update that was made transparently, we strongly encourage you to contact our support team and request a formal review of the decision.
We are committed to fair treatment for every player, and we want to ensure this case receives the proper attention it deserves. We are sorry it has come to this.
Best regards,
Bankrolla Team
