shawsa
I redeemed $160 on the 15th of July and…
I redeemed $160 on the 15th of July and after been rejected several times I sent every document that was requested so on the 18th I received an email saying I was completely verified and I should be receiving my redemption. It’s the 22nd and still no redemption… this is ridiculous and as much as I’d like to continue to play when and if I receive my redemption I probably Never will edit…24th still no deposit nor no idea if or when I will get it
Response from BankrollaJul 24, 2026
Hello, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We understand how frustrating it can be. We take concerns like yours seriously and would appreciate the opportunity to review your case further. For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further. Best regards, Bankrolla Team




