Barclaycard USReviews of banking.barclaysus.com

Terrible customer service. Offshore service center with little but a script to work with. Cancelled my card after Barclays bought it

UPDATE on May 19, 2026: My third dispute was denied. As always, nothing was ever sent to me in terms of why it was denied. Only thru CFPB intervention, I learned why it was denied. Ready? "We were not provided with detailed description of what you were to receive." - this about a Starbucks transaction for $10.56 from overseas where they fleeced me by charging a currency conversion fee (I only wanted a refund of currency conversion charge). Barclays: listen up, they were supposed to deliver a business class ticket, NYC-Singapore. Starbucks is also selling hotel rooms and vacation rentals. Barclays is the most stupid company ever. Goodbye Barclays. Go back to UK. They wanted me to tell them what UPDATE on March 25, 2026: I can finally confirm that this company has really gone BAD. This must have to do with the change of their President and Chairman. Now, their entire focus is on denying disputes left and right. They have found a novel way to do this. (1) All communications I receive from Barclays are by electronic means and could be reviewed online. Examples: Credit Card Statements, Account Statements, Payments, even Confirmation of Opening a Dispute. (2) However, Denial of Dispute Letter, along with reasons thereof, is sent by snail mail. WHY? They are doing this knowing that snail mail can get lost and thus disputes are closed, people don’t follow up, and Barclays don’t have to stand up for its customers. ORIGINAL: For a long time, this company was a Gold Standard for Credit Cards: Great Customer Service, Focus on eliminating Fraud, no Foreign Transaction Fees, etc. But now I have to sadly say that it is declining and going to dogs. See my AGODA review below. I filed a dispute about the non-existent property for which Agoda had billed me. Without any investigation, Barclay denied the charge back. I am quite disappointed in you, Barclays. I hope you will not force me to start looking for a better credit card provider. Please get your s*** together.

As a credit card user of 20 years with an >800 credit score, I can confidently say this is the WORST credit card customer service I have ever encountered. They stole 32.49 from me, and refused to refund it despite repeated attempts to contact them. They closed my account due to inactivity while I was having major healthcare issues and did not have the ability to access my account.

Been a jetblue plus cardholder for years. I've done several balance transfers on the card where I would receive the funds directly deposited into my checking account; this time was no different. However, a day later I received and missed a call from their fraud department. I returned the call 20mins later and went through all the checks and the rep said I was "good to go." Lo and behold, they canceled my balance transfer and removed the ability to initiate another direct deposit transfer. After 2 phone calls with 2 reps and 1 purported manager, nothing was offered to be done and I was received was half-hearted apologies. I closed my account. I'm not paying a yearly fee to a bank that would cancel a transaction after 1 missed call, even when the cardholder calls back after 20mins. The lack of communication and the subpar customer service is not what I pay for.

After my wife passes 2 years previous a fraudulent claim was charged during the interim. No possibility to find out when the charge was made or for what. They passed the claim over to a credit claim affecting my 850 credit. They persisted until I finnally paid for a fraudulent charge offerring still no assistance NEVER DEAL WITH THESE PEOPLE or with banna republic if possible

Worse company ever they hold your funds and they’re customer service is horrible

Barclay issued "authorized user" cards to fraudsters who promptly used them for 3 purchases. I was notified of suspicious activity after the 3rd charge and promptly reported is as fraud, along with 2 others. I was promised a call back within 2 days which would allow time for investigation. I called again the next week and was treated to another telephone marathon that resolved nothing. I wrote to the company. Charges were still on my account. After nearly a month, I called for the 3rd time and was told that because I had requested the bogus users removed, the charges could only be removed after the fake persons were added back on to my account! And I needed to call back for a 4th time for this to be accomplished. I made the call, bringing my phone time up to 7-8 hours and was assured that the matter was resolved. Nope - these idiots had reapplied the charges in duplicate and issued only a single credit against each pair of charges! It's been 6 weeks and the charges are still on my closed account. Even more outrageous is the fact that Barclay issued cards to an address 2000 plus miles from mine, and allowed people to change my address and profile without ever pinging my phone! I have an 830 credit score which is pretty much all one would need to know about my character. "Investigation"? What a joke. Even if Barclay offered a handsome credit to open a new account, I'd pass.

I have had a Barclay Mastercard for over 11 Years, and my credit limit had reached $25,000. After my current statement closed this month[January 4th, 2026], Barclay decreased my credit limit to $5,019. This is a dramatic decrease of $19,981($20,000) with NO beforehand notification. Barclay sent me a letter, days later, stating NOT ENOUGH USAGE OF MY CURRENT AVAILABLE CREDIT LIMIT. Luckily, I only use 1% of my TOTAL (6) Credit Cards (Credit Limit). Additionally, Barclay is not my OLDEST (Open) Credit Account. I immediately paid off the balance and CLOSED my Barclay Mastercard--If they did this once, they will do it again, in the future; That's BAD BUSINESS. DO NOT GET A BARCLAY CREDIT CARD!