Barclaycard USReviews of banking.barclaysus.com

Customer service is atrocious. Had an issue with my card being declined on two transactions twice in two days. Other transactions went through fine. Called customer service went through the prompts and finally got a rep who listened and tried to transfer me to someone in security/fraud dept., but that call got disconnected. Called again long wait time and was transferred to a rep and tried to explain and have her understand what was happening, but she clearly wanted to a) not listen and b) read from her script. When I told her she was not listening to me, she declared I was being abusive and hung up. To be clear, I did not use any foul language or yell.

The only reason there is a 1 because there is no zero star rating as they should get one here! Very nice place who takes actions against people without their knowledge and then refuse to accept a mistake and work it out!!! Smh this is when business gets too big for their own good, I would recommend to stay away this institution as it appears to be cracking within!!

Whatever you do, stay 100 miles away from this card. Don't even think about opening the card for Chevy discount. They can't merge your points. You can't get an answer from nobody four and a half weeks. I've went with a GM case number. Every time I call they lose the case number and create another one. It's been almost 5 weeks total scam garbage company! And if you think you're ever going to talk to someone on the phone, you're better off trying to call unemployment or the cable company !!! cancel your card as quick as you can

I wish I could give a 0 star but there’s no option to do so. Absolutely predatory lending with unfathomable interest rates for an already strenuous economy. Then having the nerve to put a 5 day hold on an account after receiving a $5000 payment, for a 5300$ balance on a card. They took the payment the same day, it normally clears in a day or same day, and due to a receiving error on their end, I have to suffer for it. Barclays card is the world’s biggest scam. Don’t ever use them. Cancelling the account after 10 years of atrocious customer service.

CROOKS! Husband accepted a Frontier Barclays card when booking a flight. We never received a statement or any written notices that payment was due on the account. They charged us an annual fee of $99. We found out that there was an outstanding payment from receiving an alert from our Credit Reporting Agency Experian that there was a delinquent account on his credit. We called Barclays customer service that sent our call overseas somewhere, explained the whole issue. The rep told us that they canceled the card and requested that the annual fee be refunded, but that we would need to call back several business days later to request the check be sent out to us. I waited over two weeks to call request refund. I called today, and the system couldn't locate the account number (because card was cancelled -- we thought). The rep and he's said the card wasn't canceled and the account is still open and NO credit request was made. I asked for a Manager. Held my breath, told the manager the entire incident. He put me on hold and listened to my previous recorded call made a couple weeks ago. He apologized and said that the notes should have reflected our conversation, but they did not. He said, he's crediting our account and requesting that the check be sent via USPS mail. We missed cancelling the initial card 60 days prior, so as a ONE time courtesy they'll credit us even though it's past the deadline. The account shows no activity. To ensure we get the credit, we have to keep the account open as a "courtesy" and then cancel the card/account prior to another annual fee hits us. ARGH. What a nightmare! Keep good notes ALWAYS when you call to dispute charges. Get names and dates called.

I decided to get a credit line through them due to cruising often. This is the only credit card I have ever gotten that I regret getting. I put a cruise purchase on it, had issues with rewards, poor communication from support, and issues regarding payments from my bank account. Also, even though my bank denied a payment because they didn't know it was me making the transaction, I still was charged by the credit card company for a "return fee". The company support would not waive the $29 return fee they charged me for something that was out of my control.

I would have put zero stars if it were an option. Terrible company had i known this bank was behind an airline card I would have NEVER applied. I have since withdrawn my application. Horrible customer service as well.

Never use a Barclays Credit Card. I don't think they hire any people. You can't talk to someone when you call, and you can't message anyone directly. I cancelled my card and they are still billing me $99 a year for the card I can't even use. I finally wrote a letter to Delaware office, but I HATE them.