Banfield Pet HospitalReviews of banfield.com

Hospital are ok however customer service over the phone are truly horrible, rude and very unprofessional. I had never experienced such of horrible treatment. This company only cares about the money and not our lovely pets . JUAN in customer services need some serious customer service training. I do not recommend this company even to my worse enemy .

Horrible experience at Banfield Brooklyn location. They have the terrible practice of doing tests on your pet you did not request and charge you for it. I took my pet to do a tooth cleaning and they did urine analyses on her I did not requested or approved. This is the third time they have done this. They are constantly trying to give her vaccines I did not request or approve of I'm done with them...sick and tire or their treatment It is clear when they see a new client they start planning how they are going to take as much money as they can from them

Great staff, I have been paying for my Wellness plan for 10 years they have taken care of "Maintenance", 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan.

I took my dog in to have what I thought was a dental. I am a new client and nobody took the time to explain policy’s or how the clinic operated. I brought my two dogs in within a week of each other and had a terrible experience both times. I was informed that I was not scheduled for a dental just a drop off exam. I did get very frustrated because each visit I had come to was slow, confusing, and upsetting. I got my things and left I told the receptionist to transfer my records to the Houston location. The receptionist told me to go and do it myself. This threw me over the edge and I did call her a b word. She in turn told me I was the b word and kept telling me to get the hell out. I then told her not to keep telling me that or I would jump over the desk. I know I should not have said these things but she was driving me in a fury. I don’t believe that a receptionist should act that way. It’s wrong. Nobody came up front to see what was going on.

I had and awesome experience at the hospital. It was clean the staff were nice and the services were affordable. Definitely will be making this my fur baby pcp.

My dog is 8 years old. I have used Banfield pet hospital since I got her at 3 months old. Before Covid they were great. After not so much. They started a new policy where you had to leave your dog all day for ANY type of reason. Even a wellness check. I was not happy but I did it once. I dropped her off at 10:30am and did not get a call to pick her up until 4:00pm for a routine wellness check. Agee days later she started having a horrible cough. She has never been sick. I NEVER take her to dog parks and I have no other animals. I took her back and insisted that someone see her immediately bc I was NOT leaving her again. They still would not let me speak to the vet in person. They put us in a room came and took my my dog to another room brought her back and said yes she has kennel cough gave me medication and said the vet would call me. They said they try to keep the dogs separated and the ones that are sick are kept separated. We have been battling her “kennel cough” for 8 months now. My dog had to be taken to emergency (NOT Banfield) about 3 months ago bc she couldn’t breath it cost $7000 and she is still not well. I paid Banfield for 3 months to complete the contract I will never ever use them again and DO NOT recommend them ever ! I have had many dogs throughout my life and have never experienced such terrible service.

The wellness program only benefits the Banfield corporation and only feeds more money into their bottom line. Stay away from this horribly administered Pet Hospital and definitely don’t sign up for the WELLNESS PLAN.

HORRIBLE! DO NOT DO IT! THEY SUCKER YOU INTO A WELLNESS PLAN. It is Nearly impossible to cancel even though they tell you that you can cancel within 2 days and make it sound easy, it's not at all. I ended up paying $400 for an office visit blood work an antibiotic and shampoo. I had a free office visit coupon and they told me I couldn't be used since I canceled the wellness plan. The nurse And doctor were very nice, but you could tell. They only want to sell you the wellness plan that is their main goal.