Banfield Pet HospitalReviews of banfield.com

If your animal dies while on their plan, they will not let you cancel your plan. You either get to pay the remainder of the cost or monthly until the end of contract. Had I known this upfront, I would never have signed up. So now, two days after my dog died, I get to deal with this. Just not worth it. This company only cares about money and not being decent human beings when someone's animal passes. Awful company, awful vet services and honestly you don't really save any money doing it this way. I still had to pay hundreds of dollars for the cremation. To be frank, it was fine while we had it, not great, but fine. Had this experience with my dog dying gone differently, I would have probably stayed with them and continue using them but not anymore. Just find someone better than this company.

I’ve been with Banfield for 12 years with two dogs and previous pets. They used to be great. The last couple years I’ve witnessed their decline in customer service and general concern for me or my pets. They have become a corporate nightmare. My location staff are rude, critical, and inconsistent. They argue, push unhealthy services on my dogs, and charge for every little thing even with the Optimal Pet Plan, which is a joke! After the last two visits with my elderly boys (Cavalier King Charles ) I’ve decided I’m done being treated like dirt and paying ridiculous prices because nothing is a part of “the plan”. My boys are in their last years. It’s hard to leave and I was intending on staying until they cross the rainbow bridge, but they deserve better in their last days. So sad to see what corporate greed has done in this country and here at Banfield.

Don't sign up for the Optimal Wellness plan. When it ends they will schedule an appointment at the end of the coverage and claim nothing is covered that should be included by the terms and charge you for the services you already paid for with the plan. We had dogs on the plan at the same time and they tried to do the same things at the end of each plan. Unethical company practices!

After countless emails and phone calls Jeannie at customer care was able to solve my problem with one call. She is absolutely the most helpful customer care agents that works there 100 stars for her Thank You Jeannie so much

doctors might be ok one staff member seems to care is senior member ? . The rest are all low bid help. while keep you hold 15 minutes plus then tell you person you are looking for left already. to slow between the ears to be doing that job. What a disappointment they must be to there parents

Do not go through them they over charge

If you want a corporate experience, use Banfield. They will make sure to eke out every last dime from you. Our 14-year-old cat was examined one week ago and we were told he was terminal. This week he went downhill quickly, stopped eating and drinking. Took him in to be euthanized today and they charged us an office fee even though he was seen one week ago and there were labs and records of his serious illness. We bought meds last week that we no longer need. They were unused. Would they refund our money for those meds? Of course not, but their front desk staff informed me that she would be keeping one of the medicines for her own cat (which she conveniently got free of charge thanks to us).

The worst place you can take your pet I paid $174,44 for microchip and rabies vaccine, they treated me very poorly, after back home petting my cat I figure out she wasn’t microchipped, backing to Banfield the vet MARIA TERESA BENAVENT AMARAL again intimidated me speaking rudely asked to another lady to back the money back to me, they gave back only $42, at first time she guarantee they couldn’t proceed the physical exam because my cat is very aggressive, they just invoiced after I called police and asked the vaccine serie number. I mean I could missed my cat for ever without microchip or kill her if I give the vaccine again or just trust them for a year praying to my cat not be sick.