Bamboo InsuranceReviews of bambooinsurance.com

TERRIBLE customer service we have active claim.I have called and left voicemails, emailed and No call back. We were supposed to get “the first payment” 3 weeks ago according to Melanie Copeland and we have nothing yet , no call, NOTHING!! Definitely will not be staying with them.

The insurance agent (Brett Hanson) was highly responsive BEFORE collecting payment. After payment, he completely ghosted me and never cared to reply. The customer service team is also unresponsive. Very shady and unprofessional company.

The sales representative (Brett Hanson) was quick to respond only when collecting payment from me. After finalizing the policy, he did not reply to any of my emails when contacted with questions. Please improve customer service and experience. Update 8.14.2024 After reaching out to Rick Valeri, Steven Siffort, and customer service, absolutely no one attempted to reply or helped me with my concerns and issues. I am extremely disappointed with the service. Please fix or you will lose more customers.

This is probably the worst insurance company I have ever used. Had to use them for home owner insurance because the company I used previously left California. This company took 5 months to send the correct declaration page to me and in that time my mortgage company ended up forcing us to get insurance through them so essentially was double charged. This company is trash. Also raised prices by 30% the next year. And I cancelled and got a different company and they stil charged me. Right now in the process of disputing my charges. This is one of the worst conpanies I have ever had to unfortunately work with. Use them only as a last resort.

Reviewers take it personally and almost act like you're asking them for a favor. They're too busy to take calls or even pick up their phone, terrible on communication! They bad mouth eachother within the company and don't get you any results.... stay away from this company!!

WORST OF THE WORST!! I HAVE A GAS LEAK with 4 DAYS NOW WITHOUT GAS IN FEAR OF FIRE AND THIUS COMPANY HAS DONE NOTHING!!! YOU HAVE NO ONE TO CONTACT AND NO ONE CARES, SO I ASSUME THIS IS THE CHEAPEST AND DIRTIEST OF THEM ALL!!! I AM GETTING SCAM CALLS AND ALL THESE OTHER COMPANIES CALLING IN REGARD OF MY CLAIM, THIS IS A SCAM COMPANY WITH SCAMMERS LIKE SHANNON LEMON WHO CLEARLY DOES CARE ABOUT HER JOB OR CUSTOMERS!!! BE AWARE!!

I contacted your company regarding homeowners insurance early December with my given address and zip code. Your agent Raul contacted and confirmed you would cover my home. We started the process and he even got it approved through the under writers. He called me to confirm the process for coverage was ready and he sent me the docusign paperwork to my email for insurance confirmation. Once again I confirmed with him that this was full fire coverage for my home and he confirmed with me it was. I was incredibly thrilled to hear this considering it’s almost impossible to find home owners insurance in the California urban interface anymore. Upon sending me the contract he called me a couple minutes after to tell me he looked at the map and said my address fell under an area you did not cover so just disregard the email!!! How do you lead someone on to believe they are covered for this long of a time even after being asked multiple times that it is not an error? This should be something done on day one of request. I lost multiple weeks of trying to shop for a different carrier with the belief that you would be covering my property. This is completely unprofessional and shows a complete lack of knowledge of the job. Then to top it all off he had the nerve to ask if I would still be interested in a quote from him for DIC still! Why would I trust this guy to handle anything for me at this point? I am absolutely disgusted with the way this was handled by your employee and I hope it’s not a representation of how you do things there.

If you are thinking of saving a few hundred dollars by paying an unknown company like “Bamboo” then you are in for the biggest mistake of your life. Things happen for a reason, so don’t make that mistake. There are a lot of things you can learn, either by someone telling you and educating you for free, or in a tough way by getting into a situation where you expect help but end up paying an extra cost. In my experience with "Bamboo", filing a claim with them will result in two things: firstly, your claim is denied, and secondly, your claim is lower than the detectable amount. In both cases, you will receive nothing from them and will lose your home. You think you are covered by insurance, but you are not. Just a few hundreds more and you will be covered by a well-known company and you will have the peace of mind that if something happens to you or to your property, you will be covered. Please take my advice. I have been hit by this company twice and the first thing I will do is cancel my policy with BS company.