Bamboo InsuranceReviews of bambooinsurance.com

Bamboo continues to delay executing our claim and asked us to get our own estimates instead. We shared we would prefer to have their estimator to provide the repair costs to them as it is standard so that we know the costs they will reimburse. Reviews online make apparent that they use this tactic to deny claims and then reimburse less than half of the claim. As a veteran and a senior citizen I feel like they are taking advantage of the situation.

Day one was great!. Prompt follow up.. From day 2 onward.. the process was horrific. No follow up... Jennifer never returned calls, emails or texts. We just wrapped up a leak that happened on 7/31. I am still waiting on a check for my repairs reimbursement. There was NO way to contact anyone above Jennifer. When I finally found a way to get hold of somene in salt Lake City.. she was rude, and made excuses for Jennifers lack of follow up and professionalism. NOBODY at the customer Servcie center could elevate the discussion. It took me posting a negative comment on trust Pilot and the better business bureau to get anyone to respond. I did get a wrap up email from Jennifer.., Then all of a sudden she dissappeared.. no response back regarding our ruined Persian Carpet.Sat for another three weeks.... The I did finally get someone who apparently took over the file,. NOT ONE PERSON AT A SENIOR LEVEL JUMPED IN TO SUPPORT ME AS A CLIENT, APOLOGIZE OR TO MAKE ME FEEL LIKE I WAS BEING TAKEN CARE OF.... They lost my business ... and I will be sure to let everyone I know on line and in person,, ,that this is the type of service provided.... really really dissapointed .. and I am the easiest person in the world to communicate with .. if you commnicate fairly with me..... NO PAYING CUSTOMER LIKES TO BE IGNORED...... CARL BATTISTE - 925-918-0684

Terrible company. They insured my investment property 6 months ago. It was a new purchase -- about 2 months of ownership there was a bathroom water leak identified in a unit that had never been occupied. Bamboo had us pay everything out of pocket to repair, including remediation then we had to file the claim. 4 months later they are denying the claim and cancelling the policy. What an unethical way to do business. I will be contacting an attorney to pursue a breach of contract.

Bamboo insurance is keeping my money. I did not wish to renew a homeowner policy with them. But they auto renewed it. I requested a cancellation and refund of money charged to my credit card with out my consent. The policy is now canceled but there has been no refund. This has been on going since July 21, 2025. They are also refusing to refund the entire amount that was charged. Claiming the fees were paid to their bank. I would advise anyone to steer clear of this business. They are earning interest on my money and not responding to requested return of funds.

The price quote I got was the highest of all homeowner Ins quotes I got. The ins. Rep. was not friendly and blames it on fires in Calif. but would not address why their quote was the highest of 6 companies I spoke too. I expected more from a USAA company referral. Don't waste your time with Bamboo.

Bamboo has a 67% denial rate, for context the insurance crisis in Florida was 49%. They have a history of denying for "wear and tear", that seems to be their go to denial reason. Please consider other carriers, and there are other carriers even in CA. I have personal experience of what their denials can mean and it is devastating. For me it resulted in losing my home and almost 2 years of my life fighting them. I can't tell you they have spent more that the 225K claims in inspectors, attorneys, experts, etc. And why? So their CEO can claim record profits, and they do. Bamboo is very profitable, while their insureds lose everything.

Terrible Company. I was referred by Allstate to obtain a homeowners policy. That was in late January 25. I have been having to go back and forth with them regarding coverage on my home. Was promised all kinds of coverages only to wait and wait and now I am being told that I have to pay $500+ for a home inspection due to some fraudulent claims filed on my property. I have spoke to the CA insurance fraud agency & was told that there was a lot of fraud claims back in 2021-2022 & that with a letter of experience I should be able to obtain coverage. My previous renters filed a fraudulent claim for smoke damage due to wildfires many miles away. There has not been any fire or smoke damage to my home yet I am being penalized for their lack of taking the facts into consideration. Steer clear. I googled Bamboo & there are many unhappy clients due to claims not being paid so perhaps I actually lucked out in the log run..

I find myself stuck with Bamboo insurance, my carrier dropped me and I fell for Bamboo Insurance Bamboozle. Beware “Bamboo Insurance” will prove itself to be a stereotypical “Made in China” Quality, ”Delay, Deny, Disappear” bogus, Bait and Switch scam. They disappear, policy benefits prove useless as soon as you file a claim. Once you file a claim expect a Status letter noting ‘there’s no coverage for this claim’ and get stuck with this carrier with no option to protect your interest. Your claim data will be forwarded to the claims database and you will face a hard time finding coverage. They disappear, policy prove useless bogus as soon as you file a claim. Founder admits a disruption agenda, focusing on agency profits, aiming for the payouts lesser than premiums and using more conditions than the other carriers to deprive consumers of payout/benefits. Once you file a claim expect a ‘there’s no coverage for this claim’ letter with no further explanation, nobody to contact and then learn that your claim information has been forwarded to claims database so no other carrier will sell you a policy again. Policyholders are struggling and trapped. I’m stuck with them. Negative customer experience of minimum to none claim payout/disappearance (operations team) is buried under positive reviews of finding (sales/marketing team) cheap coverage when other carriers dropped. In between there’s a tech(cloud, excessive partnered data crunching) for few to no payouts. Bamboo admits focus on company profits, their revenue per employee is $200K, total $20M profit all is from wreaking someone’s life with few to none payout. There’s no claim investigation, claim contact or policy payouts. 2024 Source(profits/tech switch) : {Source Redacted} 2018 Source(customer/transparency false market bait) : {Source Redacted} Revenue declaration: {Source Redacted} Notice the open admittance “This is key to Bamboo’s success: Many insurers get in trouble when rates are inadequate, and losses paid are greater than premiums earned.” For a consumer/Policy owner this means Bamboo focused on ensuring consumer payouts should be lesser than the premium earned. Notice the self-centered “We want to continue growing profitably and doing the right thing for the company.” Right thing for a company is to deprive customers of their payouts, market the benefits until claims are filed so claim information is forwarded to other carriers and the customer is trapped. Notice the rejection “While most home insurers collect five or six pieces of basic data, Bamboo ingests significantly more” Ingest significantly more conditions/data to result in few to none payouts. Notice the data sharing to trap consumers “The company also has found success partnering with other insurance providers, leveraging innovative technology and an easy-to-use platform {Name Redacted} developed.” This platform is designed with a goal of 1. “payout should be lesser than the premium earned” & 2. ”doing the needful for the company profitability” 3. “Insurance needed disruption” 4. “Agency uses significantly more conditions to deny claims“ 5.Consumers are trapped in the policy that lacks marketed benefits. Policy payouts are not based on facts/ circumstances/ evidence/ legitimate reasons/good faith. 75K+ consumers are at the mercy of the legitimacy of the algorithm developed by the founder and partnering with other insurance providers is a defrauding conspiracy. Consumer reviews are documenting struggles, dissatisfaction, false marketing and lack of fair loss settlements- this should call for a thorough investigation into the legitimacy of the algorithm/platform/partnership etc. practices. This company was founded in 2018, garnered 75M+ by 2023, consumer lawsuits are starting to pile up, it’s on the path to disappearance/investigation. Agency needs to be investigated about their disruption agenda/method/consumer depriving, fraud. Consumers need an alert about protecting themselves. Experience is not xenophobic, that's not the point, important fact is they are making so much money and offer peanuts or no payouts. Lemonade paid fines for using AI for claim determination, this agency is using tech and bad faith, Needs an action on them. In the world where Bamboo Insurance could be anything they decide to be Made in China Bamboozle.