BagsmartReviews of bagsmart.com

I have tried contacting customer service to return an unused backpack that I do not feel meets the quality or functionality of what I’m looking for. I used the customer service contact email : service@bagsmart and sent the requested information such as the order number, why I need to return, attached photos to show condition of item as new and unused. It was a system generated response with asking for the information I just sent. No links other than to “Articles “ explaining the return process. Then I found other messaging feedback options but again just a canned response from their autogenerated system. I would just like to know where to send the item and what restocking fee is required. I’ve never had trouble returning an item from a reputable company that stands by their products so I can only assume this company is a scam. DO NOT BUY FROM THEM!

DO NOT PURCHASE from the website! I read the reviews and the quality is good. However, the bag I received is too small. What should be a simple exchange is an expensive, hassle, They MIGHT take care of an exchange at my expense? The product is unused and frankly, I plan to blast this company at every opportunity. I just wasted $65. As another reviewer mentioned, it costs $25 to send back. There is no phone number and the email address generates unhelpful generic information. VERY UNHAPPY 1 time customer.

Customer service sucks and return policy is horrendous. I ordered a bag that I wasn’t 100% sure would be what I needed. Turns out it was too small. No big deal… or so I thought. So I contacted customer service (which is just a bot by the way, not a real person) to initiate a return. They gave me the following options: (1) keep the bag and get a 20% off coupon; (2) keep the bag and choose a free bag; (3) replace the bag for the same one; (4) keep the bag and get $10 back; and the unbolded and hidden option: (5) return the bag to a designated address, but the catch is that the customer is responsible for the cost of shipping. All I wanted was a full refund. I began the return process only to find out that the shipping cost was $25. The bag I purchased was $45.99. That’s almost half the cost of the bag! Also, it was to be returned to a random address in NJ to “Louis Chen.” So I was sort of forced to get the free bag, which was valued at $35.99. I am very unhappy with Bagsmart. A free bag can’t schmooze me. Also, the bag quality was not impressive. I would never buy from Bagsmart again.

Excellent customer service. I bought a bag from Bagsmart and accidently entered the wrong address. The product has already been shipped when I realised. Although already in transit, Bagsmart arranged for the address to be changed and had the bag sent to the correct address. Product is excellent and service is even better.

Customer Service is a joke. Their "Love it or leave it" guarantee is misleading. It took multiple emails (Ignored) and I finally got a response on Facebook. They claim I refused their email reply (How would I even do that?) and want me to return my item to some guy named Louis Chen at a street address in NJ. Then they MIGHT give me a partial refund and I have to pay for the return shipping. Ummm sketchy?

Bought the Water Bottle Sling bag. It's exactly what I was looking for. The product description states that it has velcro on the back pocket to keep items secure. When the bag arrived, I noticed there was no velcro in said pocket. Annoying that if I put an item in a pocket, it could fall out or be pick-pocketed when traveling. I wrote the the company soon after receiving the item. A few days later they told me to send them pictures of the batch number on the product as well as pictures of the defects. Last I received that email from them was July 31, 2025 and now a month later after sending them ANOTHER email saying I haven't gotten a response from them, I had to send ANOTHER email to the original service email bitching that they've ghosted me on a product they screwed up. I really want to get the Blast backpack, but if this is how shitty their service is, why would I bother? AND I can't leave a review on their website under the product! Even if they use a third party to verify purchase, many companies do and yet you can still write a review. Red Flags

I love the designs of the compression travel bags but , they need to reconfigure the design. Recently bought 2 sets and 2 of my bags are starting to tear in the same spot. Along the area where the.netting is

Ordered backpack 4 weeks ago, still under processing, no sign of delivery. when I've tried to contact the company, there is no response. I believe I have been scammed and advise caution to others.