Badcock Home Furniture &moreReviews of badcock.com

Sales person Dolly Arnette was great and delivery was prompt Alex Hyatt and Stafford Fields from the Morgan's Latta S C 55

Badcock on 2200 mlk sout st petersburg fl. Dominique was a big help. I really appreciate him he was very helpful and polite to me and my mama. Blessings bro

Had a problem with my sofa and technician came out and repaired the small problem. Cudos and Plus 10 do the technician Jamey McBath. Wonderful personality and very professional. Respectful of property.👍👍👍👍👍.Overall we have never had any problems with this company or their employees. I recommend them highly. Treat people like you would like to be treated❤️

Don't go to Badcock Home Furnishings and more. We ordered a sofa, two recliners, three end tables and two lamps. We were told everything was in the warehouse except the lamps, which were in the showroom. They said they put our name on the other items and we would have everything in two weeks. Two weeks later they didn't call so we called them and they said the warehouse messed up and didn't ship it and said it would be in "next week". They called the next week and said our sofa was in but the chairs and tables would be two more weeks as the warehouse didn't ship them for delivery...we said hold the sofa and bring everything at one time so we didn't have to pay the ~$140 delivery fee twice. They said ok. But called a week later and said they want to deliver the sofa now and would not charge us a second delivery fee since it was a warehouse issue, so we said ok go ahead and deliver the sofa. We asked about the remaining items and they said the rest of our furniture would be 2 more weeks and they would call to set up delivery when they came in. Fast forward 2+ weeks and we didn't hear from them to schedule delivery. So, I called and they checked and told us the chairs would be in early Sept...I told them we were told when we paid for the furniture it was all in the warehouse and our "name is on them". Now after 5 weeks you are telling us that it won't be coming until Sept. They clearly misrepresented to us the true availability and delivery of the furniture. They said two weeks so we moved out our old furniture in anticipation of the furniture being delivered in 2 weeks as they stated. At this point we've been sitting in our living room on lawn chairs since the end of April. We told them that Sept is unacceptable. They said there wasn't anything they could do about the timing. We told them come pick up the sofa and lamps, and refund our entire purchase plus delivery fee. They did pick up the sofa and lamps and refunded all but the delivery fee, because they stated "we provided the service", which we originally told them to hold and deliver everything at once. We're still sitting on lawn chairs, but have found new furniture and we were told up front it would be 2 to 6 weeks, which we are ok with because they were honest with us and we were able to make an informed decision. Stay away from Badcock Home Furnishings and more.

NEVER EVER BUY FURNITURE FROM BADCOCK, hence the word "bad". Jan 2022, bought a couch and 2 matching recliners. POS! Already had to have one recliner picked up and "serviced". Had a dip in seat after 2 mths, and so they just stuffed it with padding, now it's like sitting on a booster seat.. anyhow, then the threads are coming out on my couch, and they've yet to pick it up to "service " it. And as of 2 nights ago the other recliner just broke. My husband pulled the handle to recline it and you could literally hear the mechanisms breaking, smh.... Soooo, I get my paperwork out on the furniture, called the customer care number on it and of course they want to schedule a pick up to "service" it. I don't want this sorry mess serviced, I want them to pick it up and do you know what with it. Also in my warranty and insurance paperwork, there is a "Lemon Guarantee "..... Well I think I got 3 lemons, don't you ? But of course, they are very very sorry that I'm having this trouble and theres nothing they can do.....I don't need sorry, I need them to step up and do good business. But that's ok, I will make sure to get the word out of how "sorry" they are about this. And in the meantime, I plan on calling their customer service ALOT until I get some kind of satisfaction. Wrong is wrong.... And I'm just getting started on getting some kinda action, because it makes me sick to my stomach to think that i will be paying $2,900.00 for this crap, that obviously will not even last until it gets paid off, HELL , all 3 pieces hadn't made it 6 months already !

Visited a store in clarksville and the young man that "assisted us" was an ignorant jerk. Wasn't a big fan of the floating manager as he didn't attempt to rectify the situation. Not only did they have wrong price listed on item we wanted ( item on floor listed at 499.99 but kid tried to charge 799.99 ) but didn't even list item in stores catalog. So we left very disappointed only to find out they had another Clarksville location. Went to other store and met Ashley the lead sales associate. Well to simply say she helped us is an understatement. Not only did she go to extraordinary lengths to rectify this but got us the upgraded item at the lower cost. A woman that truly enjoys her job and enjoys helping folks. Singlehandedly restored our faith in Badcock as the other young man soured our opinion. Thanks again Ashley

I had spent $8.000 for living room set at Badcock, I bought warranty, called and was told they would replace whole set. Wasted 2 months waiting on replacement was gonna spend another $1000 in their store for a dining room set. Was told they would call us back, had to call them. The manager was rude and disrespectful. What a bunch of lazy, useless and lying people. I will Never buy anything else from them.

Badcock gets a BAD NAME from the store in Griffin GA! The customer service is the absolute worst out there. The store manager Ashley is a joke of a manager. She takes ZERO accountability for her employees. There is NO REASON that a customers phone numbers should be changed from primary to secondary WITHOUT being asked. There is also no reason that BOTH numbers should not be called if it is dealing with a customer and their furniture that you have had for OVER 6 months. When I called in to see where my couch was, I was CONSTANTLY given the run around. I finally called corporate and thought I was getting somewhere. NOPE. That's a JOKE too, and a waste of time might I add. Not only did the store keep my furniture (that I had to send in because it was broken as soon as we got it) for 6+ months (The second time), they kept it so long that the warranty ran out and NEVER ACTUALLY FIXED THE BROKEN COUCH. So now I am stuck with BROKEN furniture that I am still paying on. RUN as far and as fast as you can from this company. It is an absolute dumpster fire. Always treat people right? That's their motto. It is a LIE and they DO NOT care about their customers or the issues that they are having.